Regional Support Manager

2 weeks ago

Wrexham Wales, United Kingdom Voyage Care Full time

5 (As we provide support 24/7 over 365 days the role will involve some evenings and weekends, plus on-call)
Location Home based with extensive national travel
35,000 per annum plus car allowance

A Regional Support Manager is responsible for providing support to all operational managers, teams and colleagues. They will take a lead in coaching and guiding operational teams and colleagues based on business demands in both regulated and non-regulated services. They will closely support their Operation Manager to ensure services in their portfolio are delivering excellent quality care to the People We Support (PWS) with a focus of continuous improvement and commercial success. They will be required to assist or manage any service that requires support, and this may include working flexibly across a 7 day period, varying shift times, plus overnight stays. They will be responsible for ensuring services are fully competent in using office management systems, adhering to policies and procedures, and understanding their relevant Local Authority/Safeguarding/CCG/NHS as well as other customers contractual requirements. They need to ensure they lead by example and all teams they support are performing their daily duties to a high standard whilst promoting our ETHOS values in everything they do.
Group Support
Commissioning Teams
In the absence of a Registered Manager, being directly responsible and accountable for service compliance in line the requirements of the regulatory body and all other duties covered in the Registered Managers job description. This may also include registering with the regulatory body as the Registered Manager
When assisting a Registered Manager, coaching and supporting them to achieve regulatory compliance, whilst adapting your practice to meet the individual needs of the manager and/or service you are supporting.
Coaching and supporting Registered Managers to ensure all action plan objectives are met within agreed timescales which may include completing actions on behalf of the registered manager as well as supporting and coaching them on how to complete them.
To provide management and leadership to any operational managers, teams and colleagues you are requested to be responsible for whilst ensuring you maintain a workforce who embrace Voyage Care’s mission and Ethos values in everything they do; such as recruitment, inductions, supervisions, appraisals, competence checks and performance management
Where responsible for managers ensure they are identifying when their direct reports are not adhering to policy / procedure requirements and taking a lead with the support of the people team, where necessary to manage such breaches in line with people policies. Establishing and maintaining professional working relationships with both internal ie operational colleagues, Group Support and external stakeholders ie People we support, families, and other professional colleagues as required.
Understanding the importance of operating a Service in line with its financial budget and the impact and considerations when this is not being met.
To maintain and build on their extensive knowledge, experience, understanding and practical ability to care for the People we Support.
Maintaining and developing specialist knowledge relative to learning disabilities, which includes the Company’s specialisms of Autism, Prader Willi, Acquired Brain Injury in both residential and community settings
Identifying when appropriate care and support is not being provided and what action is required to address this, including the development and implementation of bespoke improvement plans and seeing them through to completion with operational managers, teams and colleagues.
Resolving enquiries, complaints and concerns in a timely manner so that external and internal customers are satisfied that their concerns or enquiries have been satisfactorily investigated and resolved.
Championing enablement, by leading by example when engaging with the People we support and coaching operational managers and colleagues to empower enablement at all times when supporting the People we support.
Carrying out tasks and duties that are required at all levels within the service, which may include activities that are on and off rota, undertaking sleep ins, assessments and providing direct care or support to the People we support.
Quality Leadership

Assessing, planning, recording and implementing, appropriate support plans, risk assessments and other strategies to provide the appropriate care and support for the People we Support.
Undertaking activities that monitor and review services regularly to ensure that the services you are assigned to are effective. This is likely to include carrying out varying business audits, unannounced visits within a 24 hour period and putting together action plans to address any concerns and reviewing the effectiveness of them on regularly basis and taking the necessary action if improvements are not being achieved.
Developing and driving quality and compliance in the service(s) you are supporting by ensuring regulations, company policies and contractual requirements are understood and adhered to.
Ensuring feedback is sort from all stakeholders and actioned to improve and enhance the service(s) you are assigned to
Acting as a lead during regulatory and Local Authority Inspections and developing and maintaining positive relationships with other regulatory bodies as required
Management within social care sector
Coaching and supporting Managers
Flexible to the needs of services and operational colleagues

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