Account Manager

7 days ago


Surrey, United Kingdom GradBay Full time
Job Description

The Company

World-class research studies are what shape our lives. Our client believes in empowering the people behind these studies with pioneering software and training solutions that support the ground-breaking research of tomorrow. They are a multinational researchand clinical trial-focused Software as a Service (SaaS) and training provider with offices in the UK and Australia. Their customers love our products and we are proud to contribute to the future of the world.

Job Overview

Reporting to the Commercial Director, the Account Manager will manage existing customer accounts predominantly in the UK and Canada. The primary responsibility is to ensure general customer satisfaction, build strong relationships with key stakeholders, and identify cross-sales opportunities within managed accounts.

The Account Manager will work closely with the Customer Success Team and Sales Team to support implementation, technical support, and sales initiatives.

Key Responsibilities

  • Relationship Management: Build and maintain strong relationships with key stakeholders, especially senior stakeholders, within customer accounts.
  • Cross-Sales Opportunities: Identify and close cross-sales opportunities by understanding customer needs and demonstrating the value of the businesses products and services.
  • Customer Satisfaction: Ensure high levels of customer satisfaction through regular communication and proactive problem-solving.
  • Contract Renewals and Invoicing: Manage contract renewals and support annual invoicing to ensure continuous service.
  • Tender Support: Assist in writing and submitting high-quality tenders and proposals.
  • Customer Community: Establish and nurture a customer community by organising customer community events to promote collaboration and engagement.
  • Reporting and Documentation: Maintain accurate records of customer interactions, sales activities, and sales pipeline using CRM software.
  • Collaboration: Work closely with the Customer Success Team and Sales Team to ensure a seamless customer experience.

Qualifications, Skills and Requirements

  • Bachelor's degree in business, marketing, or a related field.
  • Proven experience in account management
  • Curiosity and ability to learn to build a strong understanding of the business products and their benefits to various stakeholders.
  • Excellent communication and interpersonal skills to build and maintain relationships.
  • Strong analytical and problem-solving skills to identify and leverage cross-sales opportunities.
  • Proficiency with CRM software for efficient lead tracking and management.
  • Ability to work independently and as part of a team.
  • Flexibility to travel as needed for customer meetings and events.

Click apply now and someone will be in touch with next steps


  • Accounting Supervisor

    1 month ago


    Surrey, United Kingdom Alexander Lloyd Full time €50,000 - €60,000

    Are you seeking a broad Management Accountant role that allows you the opportunity to work closely with the Finance Director as their number 2? To take ownership and show initiative to manage the day to day management accounts function to enable them to focus on strategic projects and business growth. Seeking a Qualified CIMA/ ACCA/ ACA Management...

  • Accounting Supervisor

    1 month ago


    Surrey, United Kingdom Alexander Lloyd Full time €50,000 - €60,000

    Are you seeking a broad Management Accountant role that allows you the opportunity to work closely with the Finance Director as their number 2? To take ownership and show initiative to manage the day to day management accounts function to enable them to focus on strategic projects and business growth. Seeking a Qualified CIMA/ ACCA/ ACA Management...

  • Accounting Supervisor

    4 weeks ago


    Surrey, United Kingdom Alexander Lloyd Full time €50,000 - €60,000

    Are you seeking a broad Management Accountant role that allows you the opportunity to work closely with the Finance Director as their number 2? To take ownership and show initiative to manage the day to day management accounts function to enable them to focus on strategic projects and business growth. Seeking a Qualified CIMA/ ACCA/ ACA Management...

  • Accounting Supervisor

    4 weeks ago


    Surrey, United Kingdom Alexander Lloyd Full time €50,000 - €60,000

    Are you seeking a broad Management Accountant role that allows you the opportunity to work closely with the Finance Director as their number 2? To take ownership and show initiative to manage the day to day management accounts function to enable them to focus on strategic projects and business growth. Seeking a Qualified CIMA/ ACCA/ ACA Management...

  • Account Manager

    3 months ago


    Surrey, United Kingdom Kairos Recruitment Group Full time

    **Senior Account Manager** Location: Molesey, Surrey Salary dependent on Experience A high-end packaging company that specialises in creating beautiful carton packaging for luxury brands are currently looking for a Senior Account Manager to join their team in Surrey. Roles & Responsibilities: - Liaise with clients and project manage campaigns and...

  • Account Manager

    1 week ago


    Surrey, United Kingdom Redline Group Ltd Full time

    Are you an Account Manager looking for a job opportunity in a growing company based in Frimley, Surrey? My client, based in Frimley, Surrey is a multinational electronic manufacturer who use sophisticated materials to produce extremely reliable products, both for global industries as well as its end customers. They are seeking a talented Account Manager to...

  • Accounting Supervisor

    2 weeks ago


    Surrey, United Kingdom Alexander Lloyd Full time €50,000 - €60,000

    Job Description Working exclusively with our client based in Surrey to appoint an experienced Management Accountant that is used to working in a busy and fast moving environment for this rapidly growing SME media business. 2 days office based. Ownership of the production of the monthly management accounts ·Variance analysis ·Financial reporting...


  • Surrey, United Kingdom Redline Group - Specialist Recruitment for Technology & Electronics Companies Full time

    Are you an account manager looking for a job opportunity in a growing company? My client, based in Surrey is a multinational electronic manufacturer who use sophisticated materials to produce extremely reliable products, both for global industries as well as its end customers. They are seeking a talented Account Manager to look after some warm accounts...


  • Surrey, United Kingdom Redline Group - Specialist Recruitment for Technology & Electronics Companies Full time

    Are you an account manager looking for a job opportunity in a growing company? My client, based in Surrey is a multinational electronic manufacturer who use sophisticated materials to produce extremely reliable products, both for global industries as well as its end customers. They are seeking a talented Account Manager to look after some warm accounts...


  • Surrey, United Kingdom Redline Group - Specialist Recruitment for Technology & Electronics Companies Full time

    Job Description Are you an account manager looking for a job opportunity in a growing company? My client, based in Surrey is a multinational electronic manufacturer who use sophisticated materials to produce extremely reliable products, both for global industries as well as its end customers. They are seeking a talented Account Manager to look after...


  • Surrey, United Kingdom GradBay Full time

    Our client believes in empowering the people behind these studies with pioneering software and training solutions that support the ground-breaking research of tomorrow. They are a multinational researchand clinical trial-focused Software as a Service (SaaS) and training provider with offices in the UK and Australia. Reporting to the Commercial Director, the...

  • Account Manager

    3 weeks ago


    Surrey, United Kingdom Medstrom Ltd Full time

    Account ManagerSurrey, Sussex and South WestAbout UsAre you ready to embark on a career with a company that places both its employees and customers at the heart of everything we do? If you're a motivated, customer-focused individual with a can-do attitude, we want to hear from you.You’ll fit in well with us at Medstrom, where we have disrupted the market...


  • Surrey, United Kingdom Redline Group - Specialist Recruitment for Technology & Electronics Companies Full time

    Job Description Are you an account manager looking for a job opportunity in a growing company? My client, based in Surrey is a multinational electronic manufacturer who use sophisticated materials to produce extremely reliable products, both for global industries as well as its end customers. They are seeking a talented Account Manager to look after some...

  • Account Manager

    2 weeks ago


    surrey, United Kingdom Redline Group - Specialist Recruitment for Technology & Electronics Companies Full time

    Job DescriptionAre you an account manager looking for a job opportunity in a growing company?My client, based in Surrey is a multinational electronic manufacturer who use sophisticated materials to produce extremely reliable products, both for global industries as well as its end customers. They are seeking a talented Account Manager to look after some warm...

  • Management Accountant

    4 weeks ago


    Surrey, United Kingdom Hays Specialist Recruitment Limited Full time

    Management Accountant - Frimley - Study Support + hybrid working **Your new company** A great opportunity for an experienced Management Accountant to join a small but supportive team in Frimley. **Your new role** - Fixed Asset Register - Prepayments - Accruals based on PO system and Utilities - Income Reconciliation - Balance Sheet Reconciliation: - Review...

  • Account Manager

    4 weeks ago


    Surrey, United Kingdom On Target Recruitment Ltd Full time

    The Company: Account Manager – Welding Global manufacturer of welding consumables and equipment. Well known in the engineering sector and able to supply the largest range in the UK. Capital and consumable sales role. Investors in people with a recognised diversity and inclusion culture. Huge career opportunities. The Role: Account Manager –...

  • Account Manager

    4 weeks ago


    Surrey, United Kingdom On Target Recruitment Ltd Full time

    The Company:  Account Manager – Welding  Global manufacturer of welding consumables and equipment.  Well known in the engineering sector and able to supply the largest range in the UK.  Capital and consumable sales role.  Investors in people with a recognised diversity and inclusion culture.  Huge career opportunities.  The Role:  Account...

  • Account Manager

    4 weeks ago


    Surrey, United Kingdom On Target Recruitment Ltd Full time

    The Company: Account Manager – Welding Global manufacturer of welding consumables and equipment. Well known in the engineering sector and able to supply the largest range in the UK. Capital and consumable sales role. Investors in people with a recognised diversity and inclusion culture. Huge career opportunities. The Role: Account Manager –...


  • Surrey, United Kingdom ASG International Full time €38,000

    Practical Points · Title: Account Manager – Premium Merchandise and POSM · Hybrid · Type of Contract: Permanent · Level Guideline: Up to £38,000 + Bonus Ideally you will experience of working with beverage clients however (Barware, Drinkware, Textiles, Gifting, Value Added Packaging) We will consider candidates with Promo experience from other...


  • Surrey, United Kingdom ASG International Full time €38,000

    Practical Points · Title: Account Manager – Premium Merchandise and POSM · Hybrid · Type of Contract: Permanent · Level Guideline: Up to £38,000 + Bonus Ideally you will experience of working with beverage clients however (Barware, Drinkware, Textiles, Gifting, Value Added Packaging) We will consider candidates with Promo experience from other...