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Operations Manager
4 months ago
Job Description
Operations Manager (Wellbeing)
Nuffield Health Islington Fitness and Wellbeing Centre | Operations Management | Permanent
Full Time | 40 Hours a week
Up to £37,000 per annum, depending on experience
We currently have an opportunity for an Operations Manager (Wellbeing) to join the team at our Islington Fitness and Wellbeing Club.
As an Operations Manager (Wellbeing), you’ll contribute to our purpose to build a healthier nation by ensuring the Wellbeing Centre is fully operational and functional on a day-to-day basis in order to meet quality, health and safety and commercial objectives.
This role has overall responsibility for maintaining, to an optimal standard, all aspects of the customers environment, including equipment, that enables the delivery of an exceptional customer experience. You’ll also be responsible for continual improvement of site standards to ensure an efficiently running, safe and clean environment.
As an Operations Manager (Wellbeing), you will:
- Responsible for all aspects of the centres daily running, including overall responsibility for H&S.
- Accident and Incident Investigation – working with Regional Health and Safety Coordinator.
- Work closely with Multi-site Customer Experience Manager to ensure a seamless beneficiary journey and to provide an integrated service with optimum capacity and efficient use of resources.
- Ensure compliance with regulatory standards, quality policies, monthly reporting and DATIX/Radar entries.
- Drive site efficiency through continuous monitoring of basic training standards (i.e. Lifeguard, First Aid etc).
- Lead and foster an open and transparent culture that supports and encourages people to speak up where they have concerns or to share ideas and suggestions on improving service, effectiveness or customer experience.
What are we looking for from you to join us as an Operations Manager (Wellbeing)?
- Experience of operations within a commercial, customer service led environment.
- Experience of managing a facility, including sound understanding of H&S requirements and standards.
- Proven management experience, with evidence of managing performance, improving potential, and effectively leading teams.
- IOSH Managing Safely, IOSH Risk Assessor module or risk assessor training through a recognised qualification.
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Choose from gym membership, private healthcare and a range of lifestyle and financial wellbeing benefits. At Nuffield Health, we take care of what’s important to you.
Join Nuffield Health and create the future you want, today.
It starts with you.
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