Desktop Support Contract

4 weeks ago


Edinburgh, United Kingdom Global Technology Solutions Ltd. Full time €200

Duration: 3-6 month contract
5-hour week between 07:30 – 17:30, Monday – Thursday and 07:30 – 16:00 on Fridays
Must already hold SC Security Clearance

Supporting one of our clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel links, free on-site parking and employee rates at the on-site restaurant.

Desktop / Laptop / VDI – build, configuration and deployment to end users
• Assist with software installation / deployment
• Assist with Smarthphone deployments

Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets
• Hardware installation / upgrade / break fix for desktop, laptop, and server
• Smarthpone support
• Assisting with customer projects
• Basic telephony support and cable patching
• Provide second line operational support across a variety of platforms.
• Initial investigation and reporting of network failures.

Knowledge of Microsoft Windows 10 Operating Systems – Deployment, configuration, and support
• Knowledge of Microsoft Office 2010 onwards
• Working knowledge of Active Directory – Users and Computers
• Proven and demonstrable software and hardware troubleshooting skills
• Knowledge of Microsoft SCCM and OS / Application deployment
• ITIL Version 3/4 Foundation
• Microsoft Windows 7/10 training and certification



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