SC Cleared Desktop support

4 weeks ago

Edinburgh, United Kingdom Global Technology Solutions Ltd. Full time

location: Edinburgh

Pay rate:£200 per day

Duration: 3-6 month contract

Hours: : 37.5-hour week between 07:30 – 17:30, Monday – Thursday and 07:30 – 16:00 on Fridays

Must already hold SC Security Clearance


Supporting one of our clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel links, free on-site parking and employee rates at the on-site restaurant.


Primary role requirements:

• Responsible for maintaining and promoting highest level of service to the client

• Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient

• Responsible for Incident ticket handling, escalation and problem diagnosis

• Desktop / Laptop / VDI – build, configuration and deployment to end users

• Assist with software installation / deployment

• Assist with Smarthphone deployments


Secondary role requirements:

• Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets

• Hardware installation / upgrade / break fix for desktop, laptop, and server

• Smarthpone support

• Assisting with customer projects

• Create and update procedural documentation

• Basic telephony support and cable patching

• Provide second line operational support across a variety of platforms.

• Initial investigation and reporting of network failures.


Essential Skills and Qualifications:

• Knowledge of Microsoft Windows 10 Operating Systems – Deployment, configuration, and support

• Knowledge of Microsoft Office 2010 onwards

• Working knowledge of Active Directory – Users and Computers

• Have an understanding of DNS, DHCP

• Working knowledge of Cisco AnyConnect VPN

• RSA Secure Login administration

• Proven and demonstrable software and hardware troubleshooting skills

• Knowledge of Microsoft SCCM and OS / Application deployment

• Good written communication: concise and accurate call logging, documentation and email correspondence

• Able to work well as part of a team or independently


Desirable skills / qualifications:

• ITIL Version 3/4 Foundation

• CompTia A+ Certification

• Microsoft Windows 7/10 training and certification


If you have the skills required please apply now

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