IT Service Manager
3 weeks ago
IT Services Manager – Sheffield
Our client based in Sheffield is currently seeking a skilled IT Services Manager to lead a UK-based team supporting a global multi-site environment. You will oversee service desk analysts and infrastructure engineers, ensuring high-quality technical services. Deep understanding of ITIL, SLA management, strong networking, and Microsoft hybrid solutions is required.
You will have a strong technical background in infrastructure services, proficient in networking, cloud computing, and managing ITIL service teams.
Define technical strategy aligned with the global IT vision.
Manage ITIL-based service function for a global user base.
Implement ITIL processes, and manage SLAs and KPIs.
Expertise in server administration, virtualization, and cloud technologies.
Proficiency in complex networking, Cisco, and Fortinet deployments.
In-depth knowledge of Microsoft 365, including Intune and Autopilot.
Experience in end-user computing support and cybersecurity best practices.
Monitor system performance, optimize, and ensure SLA adherence.
Cisco CCNP or CCNA certification.
Microsoft Azure certifications.
ITIL 4 certification, 2+ years managing ITIL-based service functions.
Hybrid working, Mon-Wed office based, Thurs/Friday WFH
~ Flexible working
~25 days + Birthday off
~ Life Assurance
~ Learning and development opportunities
IT Services Manager – Sheffield
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