Tech Transformation Manager
4 weeks ago
Role: Tech Transformation Manager
Location: London, England, United Kingdom (Remote)
ROLE MISSION
Working in partnership with our client, the Tech Transformation Manager will be proactive and solution focused with a clear understanding of production technology specifically, knowledge of AI/Automation and how it impacts workflows and processes. You will have a proven track record of supporting in or rolling out technology solutions to clients and client teams, the confidence, ability and gravitas to maintaining senior relationships, the ability to proactively find solutions to problems leveraging technology.
The successful candidate will work closely with the Senior Customer Success Engineer & Transformation and Implementation squads, managing the technology aspects of small and medium implementations and ultimate account transformations to ensure a smooth, consistent approach developing templated solutions, identifying and working with the right internal stakeholders to deliver a successful transformation within allocated budget and timings.
Being proactive in identifying new technologies in the marketplace, both competitive and complimentary is a key part of the wider remit, so good industry knowledge of Martech and associated technology is a benefit.
THIS ROLE IS RIGHT FOR YOU IF...
- You are an advocate for promoting positive sustainable behaviours and able to put a sustainability lens on the strategic and creative process.
- You will be open and willing to attend Change the Brief training and soak up recommended research and reading about sustainability issues.
ABOUT THE TEAM YOU WILL BE JOINING
As part of our expansion the Transformation & Deployment Team - our team of technology specialists, we are currently undergoing a period of growth. To ensure we are set up for success and able to deliver, we are looking to expand our technology SME team.
As part of the expansion we are recruiting for a Tech Transformation Manager to join the team as one of these specialists.
WHAT YOU WILL BE DOING IN YOUR ROLE
Working closely with our Transformation solution design team and Key Client stakeholders to scope out the requirements for client Transformations, building and overseeing the tech elements of a detailed Transformation plan, engaging with internal stakeholders to deliver the solution within agreed timelines and allocated budget.
- Reporting to the Senior Customer Success Manager
- Support on driving continuous improvement in Implementation foundations and ensure team are operating at optimum.
- Supporting day to day account requests
- Lead conversations around Automation and AI
- Drive consistency in approach and WOWS amongst team
- Support Transformation Managers/ Directors in decision making & problem solving on any small & medium sized technology rollouts.
- Building strong internal relationships with our New Business Team, Implementation team and Technology team.
- Ensuring risk and issue management is at the core for all implementations (lessons learnt, identifying risks and building plans to mitigate)
- Running client discovery sessions to provide a clear solution
- Identifying Upselling opportunities with client ( additional scope, technology solutions)
- Owning key client stakeholder relationship
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Job Id: 9060
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