Shift analyst
2 weeks ago
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo #The Place to Savour Life- We believe true hospitality is about turning small gestures into heartwarming moments.
To ensure a continuously high quality of reservations delivery to the clients and to manage and motivate the reservation team.
To record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targets.
To support and implement appropriate sales actions after revenue strategy meetings every week with commercial team.
To analyze market segmentations daily and monthly basis to evaluate the online and offline sales opportunities.
To update sales and front office teams about hotel demand calendar throughout the year according to the city demand.
To maximize hotel yield by upselling and suggestive selling in line with hotel strategy.
To be aware of the Hotel occupancy and average room rate daily, month to-date and performance against budget requirements.
Maintains effective guest relations to ensure repeat business, and works closely with the other departments of the hotel specially the Front Office and the sales department.
Contribute to the design of the hotel’s business strategy and daily / monthly revenue targets.
Ensure daily reservations duties, including pick-ups, travel agent commissions and responses to clients for enquiries.
Ensure that restricted dates, offer rates and promotions are updated and monitored on a daily basis.
Knows the required operation procedures of opera (or any other system in use) and maintains an awareness of guest, Corporate, Travel Agencies, and Group profile through system.
Ensures all administration procedures are maintained to hotel and company standards.
Positively contributes to the sales activities within the hotel and maximizes sales opportunities.
Attends training sessions when required and operates in line with the training and information received.
Ensures all reservations and requests are confirmed correctly and within 24 hours and upon request according to the quality standards.
Understands the cancellation and no show policy action and follows the guarantee procedure.
Has a thorough knowledge of current rates and promotions. Understands the Hotel’s Credit Policy and is applied.
Ensure proper shift hand over and daily reports are completed accurately
Apply room inventory restrictions on local and international system as directed by revenue director.
Assist in training the Reservations team in up selling, reservation skills and systems.
To have a complete understanding of and to adhere to Accor policy relating to Fire, Hygiene, Health and Safety.
Resolve / report guest complaints or requests and liaise with the party concerned to ensure immediate follow up has been made.
Co-ordination with Front Office and other departments if regarding requests as required.
Prepare the inventory requisition of the department.
Manage third party website rates through CRS system.
Prepare needed monthly run down reports, to follow up the definite & tentative future business with Travel Agents & companies
To communicate all management decisions to the reservations team and make sure of application according to Policy and standards.
Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality:
Ensure proper care of all equipment and furniture entrusted for Heartists use.
Be well-familiar with the hotel's policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel's emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.
Knows the safety regulations and ensures their application & ensures the safety of people and property in the hotel.
Respects and ensures respect of the hotel's commitments to the "Environment Charter" of Sustainability program (saving energy, recycling, sorting waste etc).
Understands and strictly adhere to the Rules & Regulations established in the Heartists Handbook and the Hotel’s policy on Fire, Hygiene, Health and Safety.
Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.
Does not disclose any financial information or any other information of the Accor Hotels.
Our values are our common language, they drive us every day. They perpetuate and spread -beyond professions, persons, countries and cultures- the sense of hospitality and service, our strength and nourishment of the Group’s success worldwide.
Sustainable Performance
We act for good to support & empower the communities in which we live and protect the planet that you visit.
We care for the planet.
Hospitality is a team sport, and we’re stronger when we trust and support each other. We embrace innovation and challenge ourselves to do things better and faster. We take risks, dream the impossible and make it possible.
Bachelor degree in Hotel Management, Accounting, Finance, or Mathematic preferred.
Diversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities. Our ambition is toprovide meaningful employment, a warm and welcoming culture, excellentworking conditions and to promote the development ofall people, including thosewith disabilities.
-
Security Operation Analyst
9 hours ago
United Kingdom Jumar Full timeSenior SOC Analyst (Shift Work) Junior SOC Analyst (Shift Work) Full-time on site (Stevenage) 6 Month rolling contract We at Jumar are looking for multiple SOC analyst at 3 different levels to join our Defence sector client to work on Tier 2/Tier 3 Security Systems. Knowledge of security systems and leading security teams Senior SOC Analyst:...
-
Security Operation Analyst
8 hours ago
United Kingdom Jumar Full timeSenior SOC Analyst (Shift Work) Full-time on site (Birmingham) 6 Month rolling contract We at Jumar are looking for multiple SOC analysts at 2 different levels to join our Central Government client to work on Tier 2/Tier 3 Security Systems. Knowledge of security systems and leading security teams Senior SOC Analyst: Shift work (5 Days on, 2 Off, 5...
-
Analyst Remote
1 week ago
United Kingdom Workingmums Full timeInfrastructure Services Analyst, ITIL, ISO 27001, WAN, LAN, MPLS, WIFI, Global IT Environment, Part Remote, 12 month FTC Infrastructure Services Analyst required to work for a Professional Services business based in the City of London. However, this will be a role where you will be in the office for 3 days per week and at home the other 2. This is a 12...
-
IT Support Analyst Night Shift
4 weeks ago
United Kingdom VRS Recruitment Full timeA world leader in analytical instrumentation is seeking an accomplished, ambitious and commercially astute LC-MS Technical Specialist. Acting as a Technical Expert your time will be split between the lab and visiting customers in pre and post-sales support functions. Your duties will cover the following:- - Aiding in the development of customer methods -...
-
IT Support Analyst Night Shift
4 weeks ago
United Kingdom VRS Recruitment Full timeA world leader in analytical instrumentation is seeking an accomplished, ambitious and commercially astute LC-MS Technical Specialist. Acting as a Technical Expert your time will be split between the lab and visiting customers in pre and post-sales support functions. Your duties will cover the following:- - Aiding in the development of customer methods -...
-
Laboratory Analyst
10 hours ago
United Kingdom Cranleigh STEM, Sustainability & SHEQ Recruitment Full timeCranleigh STEM is working with a leading manufacturer of nutrition products that advance the health of consumers livestock and farm animals. This is an exciting chance for a recent graduate to acquire hands-on experience within a dynamic and expanding laboratory setting. Our client will provide comprehensive training and professional development for...
-
Compliance Analyst
1 month ago
United Kingdom Mbanq Limited Full timeAbout Us: Mbanq is a Banking-as-a-Service provider with operations and customers in the United States. Mbanq was established to provide the technological capabilities necessary to create and operate digital financial services. Mbanq’s solutions are suitable for both retail and corporate clients. Consumer use cases supported range from the basic debit...
-
Research Analyst
3 weeks ago
United Kingdom Corsearch C T Corp Full timeCORSEARCH has more than 1700+ employees serving thousands of clients worldwide, and we’re growing and changing rapidly. We are owned by one of the most well-respected private equity firms in the world, Astorg, and we’re proud to be one of their portfolio companies. Ours is a worldwide operation with our global headquarters in London, England. We are a...
-
Field Tech Analyst
3 days ago
United Kingdom Corsearch C T Corp Full timeCORSEARCH has more than 1700+ employees serving thousands of clients worldwide, and we’re growing and changing rapidly. We are owned by one of the most well-respected private equity firms in the world, Astorg, and we’re proud to be one of their portfolio companies. Ours is a worldwide operation with our global headquarters in London, England. We are a...
-
Engineer Analyst
2 weeks ago
United Kingdom Assurant Full timeEngineer Analyst (Web Hosting) page is loaded Engineer Analyst (Web Hosting) Apply locations United Kingdom Virtual time type Full time posted on Posted 2 Days Ago job requisition id R-103738 Engineer Analyst (Web Hosting) United Kingdom (Virtual) Who are we? Assurant, Inc. is a global leader in business services for the connected world. Our lifestyle and...
-
Task Management Analyst-REMOTE
3 weeks ago
United Kingdom Clearyx Full timeClearyX Junior Analyst (Canada, US and UK) ~ ClearyX is seeking to hire a Junior Analyst to support review teams byleveraging technology to aid in the project set-up, organization, review and summarization of documents for diligence and contract management projects. We look for candidates who have excellent attention to detail and communication skills and...
-
System Analyst
1 month ago
United Kingdom CA A Sco Full timeShare this job as a link in your status update to LinkedIn. Job Title System Analyst Education Bachelor's Degree Location 1. Thornhill Office - Thornhill, ON CA (Primary) Experienced (Non-Manager) Category Information Technology Job Type Full-time Job Description CAA Club Group is seeking a Systems Analyst to join our IT Application Support...
-
Graduate Accounts and Finance Manager
5 hours ago
United Kingdom Durgasoft Full timeCognizant is currently seeking candidates for the position of Finance Executive in Hyderabad, offering an opportunity for individuals with a B.With an experience requirement of 0 to 1 year, this role is ideal for fresh graduates looking to kickstart their careers in the field of finance. Joining Cognizant as a Finance Executive presents a chance to work in a...
-
Sr Salesforce Business Analyst
4 weeks ago
United Kingdom Wipro Full timeIntroduction about the Role: The Salesforce Sr.Sales Business Analyst would be responsible for Collaborate with Business, IT Business Partners, Architects and Tech Leads to the requirements, providing solutions to the customer organization and subsequently mapping them. This role will be responsible for building effective and productive key business...
-
Sr Salesforce Business Analyst
4 weeks ago
United Kingdom Wipro Full timeIntroduction about the Role: The Salesforce Sr.Sales Business Analyst would be responsible for Collaborate with Business, IT Business Partners, Architects and Tech Leads to the requirements, providing solutions to the customer organization and subsequently mapping them. This role will be responsible for building effective and productive key business...
-
Service Desk Analyst
3 days ago
United Kingdom Remote Worker Ltd Full timeRyder Reid Legal is looking to recruit an independent and hard working Service Desk Analyst to join one of our international law firm clients on a permanent, remote working basis. Our client will be looking for the ideal candidate to become an important part of their IT support team. This role will be working a 7am - 3pm shift. The general duties of the...
-
Service Desk Analyst
4 weeks ago
United Kingdom Hexaware Technologies Full timeService Desk Analyst (French Speaking) Job Description Experience: Minimum 2 to 3 years of experience in handling calls / emails in in a international help desk is must. Good understanding and hands-on experience of Incident Management process / prioritization and categorization of incidents is important. Skills Required: Excellent Communication...
-
Service Desk Analyst
4 weeks ago
United Kingdom Hexaware Technologies Full timeService Desk Analyst (French Speaking) Job Description Experience: Minimum 2 to 3 years of experience in handling calls / emails in in a international help desk is must. Good understanding and hands-on experience of Incident Management process / prioritization and categorization of incidents is important. Skills Required: Excellent Communication...
-
CSOC Analyst
7 days ago
United Kingdom Northrop Grumman Full timeLocation: United Kingdom Home Based, London, United Kingdom Clearance Type: Security Check (SC) Telecommute: Yes- May Consider Full Time Teleworking for this position Travel Required: Yes, 10% of the Time Positions Available: 1 Part of Northrop Grumman’s Intelligence and Response (I&R) team, this role is a member of a small team that delivers...
-
IT Business Analyst
4 weeks ago
United Kingdom Datasource Full timeThis is a hybrid role with 2 days per week required onsite and the rest of the work can be done from home. You may be required to attend the office outside of your normal days if there are meetings or workshops etc. My client is a large and growing consultancy who have a big presence in the defence and national security sectors. They are at the forefront...
