Service Desk Analyst
4 weeks ago
Service Desk Analyst (French Speaking)
Job Description
Experience:
- Minimum 2 to 3 years of experience in handling calls / emails in in a international help desk is must.
- Good understanding and hands-on experience of Incident Management process / prioritization and categorization of incidents is important.
Skills Required:
- Excellent Communication skills in English and French (spoken and written).
- Handling the voice calls.
- ITIL process on Incident Management and Service Request fulfilment.
- Documenting the technical, process, ticket status and other relevant updates suggested by the Quality Lead on the ticket.
- Monitor the Incident Management queue, Assigning/Reassigning and follow up of tickets as per standard procedure.
- Experience in executing the service request raised in the ticketing tool as per the SOPs provided to the team.
- Basic L1 level troubleshooting of the issues like desktop, network, printer, Active Directory, O365, Lotus Notes and email related issues.
- Monitor the Incident Management queue and update the incident management system with all the relevant information relating to an incident.
- Proactive problem management is an added advantage.
- Track the incidents/service requests/ problem tickets to ensure resolution within SLA, escalate the unresolved incidents/ problems as per the escalation mechanism, analyze the ticket trend and provide reports with improvement actions, create basic documents and knowledgebase articles.
- Willingness to work in a rotational shift 24*7*365.
- Use Remote Desktop to assist the end users as required.
- Ability to efficiently and effectively understand the end users’ technical requirements, solid trouble shooting, problem solving and analytical skills, excellent pro-active verbal skills and communication skills.
- Willingness to work in a rotational shift 24*7*365.
-
Service Desk Analyst
6 days ago
United Kingdom Leidos Full timeLocation: On-site (Huntingdon, Cambridgeshire) UNLEASH YOUR POTENTIAL At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams in the UK to address some of the most complex problems in defence, government, safety and security, and transportation....
-
Service Desk Analyst
3 weeks ago
United Kingdom TVS Supply Chain Solutions Full timeEnhance your Career with TVS Supply Chain Solutions We are looking for a Service Desk Analyst to join our team and commitment to providing excellent IT Support across TVS Supply Chain Solutions. As a Service Desk Analyst at TVS Supply Chain Solutions you will provide 1 st level support across our internal Customers and Colleagues, in terms of their IT...
-
Service Desk Analyst
4 days ago
United Kingdom AEJ Consulting Ltd Full timeAs a Service Desk Analyst for ERP/SaaS Customer Support, you will play a vital role in delivering high-quality customer support to maintain superior levels of service excellence and availability. Serving as the primary point of contact between our services and our valued customers, you will manage cases efficiently and find effective resolutions to meet...
-
Service Desk Analyst
4 days ago
United Kingdom AEJ Consulting Ltd Full timeAs a Service Desk Analyst for ERP/SaaS Customer Support, you will play a vital role in delivering high-quality customer support to maintain superior levels of service excellence and availability. Serving as the primary point of contact between our services and our valued customers, you will manage cases efficiently and find effective resolutions to meet...
-
Service Desk Analyst
4 days ago
United Kingdom AEJ Consulting Ltd Full timeAs a Service Desk Analyst for ERP/SaaS Customer Support, you will play a vital role in delivering high-quality customer support to maintain superior levels of service excellence and availability. Serving as the primary point of contact between our services and our valued customers, you will manage cases efficiently and find effective resolutions to meet...
-
Service Desk Analyst
4 days ago
United Kingdom AEJ Consulting Ltd Full timeAs a Service Desk Analyst for ERP/SaaS Customer Support, you will play a vital role in delivering high-quality customer support to maintain superior levels of service excellence and availability. Serving as the primary point of contact between our services and our valued customers, you will manage cases efficiently and find effective resolutions to meet...
-
Service Desk Analyst
5 days ago
United Kingdom AEJ Consulting Ltd Full timeAs a Service Desk Analyst for ERP/SaaS Customer Support, you will play a vital role in delivering high-quality customer support to maintain superior levels of service excellence and availability. Serving as the primary point of contact between our services and our valued customers, you will manage cases efficiently and find effective resolutions to meet...
-
IT Support and Service Desk Operator
1 week ago
United Kingdom Klickstarters Full timeService Desk Analyst We are a leading manufacturing company based in the UK. We provide materials and services to customers and committed to delivering excellent customer service. We are seeking a talented First Line Service Desk Analyst to join our IT team. First Line IT Support Handling incoming support via phone, email and chat We are a leading...
-
IT Support and Service Desk Operator
6 days ago
United Kingdom Leidos Full timeAt Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams in the UK to address some of the most complex problems in defence, government, safety and security, and transportation. Everything we do is built on a commitment to do the right thing for our...
-
Service Desk Analyst
3 weeks ago
United Kingdom Modern Networks Ltd Full timeIT Services and IT Consulting Meet the hiring team Job Poster About the job About Us: Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including...
-
United Kingdom Gem Full timeWelcome to Safeguard Global! Safeguard Global is …Global ! We help 1 5 00+ companies hire, manage, and pay employees in 17 0 + countries. You are all about work flexibility and making things happen, whether in the heart of a bustling city or tucked away in a serene countryside. • You’re a team player with a knack for seamless communication, whether...
-
Service Desk Manager
4 weeks ago
United Kingdom Endeavour Recruitment Solutions Full timeTechnologies: service desk ITIL ITIL french dutch medical pharmaceutical Service Desk Manager - French and or Dutch speaking Job Description Service Desk Manager who is fluent in French or Dutch is required to join a world leader in the pharmaceutical sector based in Brussels Duties: - Managing Service Desk activities, aligned with the general IT...
-
Service Desk Analyst
4 weeks ago
United Kingdom NCC Group Full timeLocation: Manchester Service Desk Analyst (6 month FTC) Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group. We are on a mission to make society a safer and more secure place. Our people are the ones who make that possible; a global community of talented individuals working together towards a...
-
Service Desk Analyst
4 weeks ago
United Kingdom NCC Group Full timeLocation: Manchester Service Desk Analyst (6 month FTC) Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group. We are on a mission to make society a safer and more secure place. Our people are the ones who make that possible; a global community of talented individuals working together towards a...
-
Service Desk Manager
4 weeks ago
United Kingdom Endeavour Recruitment Solutions Full timeTechnologies: service desk ITIL ITIL french dutch medical pharmaceutical Service Desk Manager - French and or Dutch speaking Job Description Service Desk Manager who is fluent in French or Dutch is required to join a world leader in the pharmaceutical sector based in Brussels Managing Service Desk activities, aligned with the general IT vision and...
-
Senior Analyst Relations Manager
1 week ago
United Kingdom Starsight | Analyst Relations Full timeCompany Description.Starsight Communications is Europe's largest and most respected EMEA analyst relations (AR) consultancy. We provide growth and scale companies with strategic expertise and hands-on tactics to enhance their analyst relations. Founded by experienced AR practitioners, Starsight Communications is committed to delivering exceptional results...
-
Senior Analyst Relations Manager
1 week ago
United Kingdom Starsight | Analyst Relations Full timeCompany Description.Starsight Communications is Europe's largest and most respected EMEA analyst relations (AR) consultancy. We provide growth and scale companies with strategic expertise and hands-on tactics to enhance their analyst relations. Founded by experienced AR practitioners, Starsight Communications is committed to delivering exceptional results...
-
Senior Analyst Relations Manager
1 week ago
United Kingdom Starsight | Analyst Relations Full timeCompany Description. Starsight Communications is Europe's largest and most respected EMEA analyst relations (AR) consultancy. We provide growth and scale companies with strategic expertise and hands-on tactics to enhance their analyst relations. Founded by experienced AR practitioners, Starsight Communications is committed to delivering exceptional...
-
Senior Analyst Relations Manager
1 week ago
United Kingdom Starsight | Analyst Relations Full timeCompany Description. Starsight Communications is Europe's largest and most respected EMEA analyst relations (AR) consultancy. We provide growth and scale companies with strategic expertise and hands-on tactics to enhance their analyst relations. Founded by experienced AR practitioners, Starsight Communications is committed to delivering exceptional...
-
Senior Analyst Relations Manager
1 week ago
United Kingdom Starsight | Analyst Relations Full timeCompany Description. Starsight Communications is Europe's largest and most respected EMEA analyst relations (AR) consultancy. We provide growth and scale companies with strategic expertise and hands-on tactics to enhance their analyst relations. Founded by experienced AR practitioners, Starsight Communications is committed to delivering exceptional results...