2nd Line Support Infrastructure Engineer

2 weeks ago

Bracknell Berkshire, United Kingdom Fujitsu Full time

2nd Line Infrastructure Support Engineer Bracknell

Are you proactive, determined 2nd Line Support Engineer with proven hands-on skills? Can you adapt to new challenges and work flexibly across multiple customer accounts within a large support team? We have a number of roles within the SDWAN team in Bracknell for 2nd Line Engineers to join our new shared service team and work on 2 exciting central government accounts, both these customers will be using our new to market offering of Software Defined WAN solutions. Working knowledge and experience of Windows and Linux Environments
An awareness and proven track record of security monitoring and cyber security controls and defence measures.
Experience of working at a 2nd Line Support level
Functional Knowledge of Networking would be beneficial but not required
Estate Monitoring & Event management via Orchestrator tools.
Identifying and implementation of CSI
Performing investigation and Diagnostics analysis of incidents and faults.
Identified issues requiring more detailed and in-depth analysis and escalate to product manufacture.
Analysis, investigation and production of support solutions relating to the deployed equipment or service.
To perform remote diagnostic tests where applicable to aid primary fault rectification.
To ensure all work performed complies with the Company’s quality requirements and ISO9000.
Implement Approved Configuration Changes.
Assist in Collation of Performance & Availability Data.
25 Days annual leave plus public holidays (3 flexible)
~ Pension – Double matching contributions of up to 10%
~ Life assurance
~ Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more)
~ Perks at work – employee discounts
~ Employee assistance programme / virtual GP

We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role. com if you would like to apply through the Disability Confident Interview Scheme.
Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.
Our hybrid work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion

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