Bar Supervisor/Sky Terrace

2 weeks ago

London, United Kingdom The Courthouse Hotel Full time
About The Courthouse Hotel The Courthouse hotel is a 5-star luxury hotel ideally situated in an old Grade II Listed Magistrates Court, retaining much of its original historical features but with a modern twist. Our hotel is located where stylish Mayfair, fashionable Soho and the West End meet and is within walking distance of Londons famous shopping street New Bond Street which is revered throughout the world for its wealth of elegant stores, exclusive brands, art and antiques. Here at Courthouse Hotel London - Soho we are looking for a motivated professional Reception Shift Leader to join our busy Front of House Team. Our hotel consists of 116 bedrooms, 5 meeting rooms, 3 restaurants, a high-end chic roof terrace, 100-seater private cinema and The Bar in our lobby, an exciting and amazing place to work Nearest Tube Station: Oxford Circus Key accountabilities and tasks related to the Duty Manager role include: Definitely an exciting and amazing place to work We are currently looking for a passionate Bar Supervisor to join our team at the Sky terrace . The Bar Supervisor will be responsible of our F&B outlets: Jailhouse Bar, Rooftop Terrace and our Private Members Bar. The Bar Supervisor ensures that the first and last impression our guests encounter sets a standard of warmth, welcoming, communication, energy and spirit. Essential Elements Implement revenue generating ideas consistently. Operate with constant floor presence and guest contact. Assure product quality and consistency is maintained. Promote inter-company business relationsshare best practices. Perform training and evaluations with designated core responsible employees. Promote guest satisfaction throughout the operation with continued training of staff. Participate actively in the training programmes. Responsibilities Provide support and guidance in each revenue centre to achieve or exceed budgeted revenue and net operating income goals. Develop and implement action items to achieve revenue goals. Ensure labour and expense guidelines are adhered to in order to maintain budgeted expenses. Establish and enforce property specific Standard Operating Procedures. Institute and monitor service and/or product upgrades in order to maintain the companys competitive edge. Implement repeat guest recognition programs to build loyalty to the operation. Meet with bar staff (one on ones) and employees (focus groups, staff meetings) to evaluate their goals, objectives and potential. Ensure consistency and continuity within operation. Ensure revenue and net operating income budgeted results. Make optimal use of financial resources. Ongoing training and development of each individual to assist them in reaching their potential. Continuous evaluation and improvement of the operations. To be an integral part of the development of future projects in the company Essential skills Excellent verbal and written communication skills. Customer service oriented with an outgoing, upbeat and positive personality. Leadership qualities and professional well-groomed appearance. Excellent organizational skills with the ability to multi-task and meet multiple deadlines. Ability to successfully work in a fast-paced environment. Ability to maintain composure in a potentially stressful environment. And what do you get in return Competitive salary 28 days holidays (Including bank holidays) Meals provided when on duty. Staff rates for friends & family across all the company hotels (subject to availability) Workplace pension Eligibility In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. The Courthouse Hotel is an equal opportunities employer. Due to the high volume of applicants, we will only respond to candidates with suitable experience.

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