Corporate Partnerships Manager

3 weeks ago

Sunderland Tyne and Wear, United Kingdom Vermelo RPO Full time

Partnerships Manager – Corporate Partnerships

(Hybrid Working) Home/Office based in Peterborough/Manchester/Sunderland with occasional travel to Peterborough HQ.

We have a fantastic opportunity for an experienced Partnerships Manager

The purpose of this role is to maximise commercial & customer objectives within the Partnership that you run, contributing to wider Insurance plans using all P&L levers and to also build a strategic level capability which enhances and consolidates the Motor & Home market position, ensuring best in class relationship management.

You will work within an experienced and multi-skilled team, managing the relationships with renowned UK brands whose core businesses operate across the personal finance, banking and retail sectors.

Key Accountabilities and Responsibilities:

  • Support and contribute towards the delivery of the agreed annual P&L plan targets for EDBITDA, Income per Policy growth, and conversion metrics and delivery of incremental initiatives.
  • Drive expansion of current business by generation of profitable new business volumes.
  • Maintain strong internal & external Partner relationships to drive growth of the Motor & Home Partnerships portfolio.
  • Collaboratively work with partners to jointly manage change agendas and implement profitable/viable initiatives ensuring adherence to legal/conduct requirements.
  • Manage partners change delivery expectations from outset to clear delivery timescales and scope
  • Manage the incident communication process through to the Partner, customer communication and decision making process through to completion
  • Maintain SLA performance in line with the partner contract and be proactive in engaging the Partner where SLAs are threatened.
  • Manage contractual due diligence requirements such as annual audits.
  • Take the lead in decision making for Partner driven complaints and managed through BCS to an effective conclusion.
  • Hosting of peer group meetings with external partners either face to face or virtually
  • Manage quality drivers for the Partner, including NPS and customer experience initiatives
  • Determine partner outcomes and solutions to a wide range of activities or challenges.
  • Ensure good customer outcomes are maintained.
  • Deliver on Partner contractual governance requirements.
  • Adherence to regulatory responsibilities.
  • Deputise for Senior Manager as required.

Skills, Experience and Knowledge:

  • 3 years+ experience of partnership management and track record of delivery.
  • Ability to navigate complex documentation (such as Partner contracts)
  • Understanding of the regulatory environment
  • An entrepreneurial style backed up by commercial acumen and results focused.
  • Self-motivated, resilient; strong work ethic, you thrive in a dynamic, fast-paced environment and persevere through setbacks.
  • A change agent, able to cut through ‘noise’, reverse delays and create positive momentum.
  • Collaborative – Exemplary people skills, able to work with diverse internal and external stakeholders.
  • Passionate – About partner development
  • Industry awareness (Advantageous)

What do we offer in return?

  • A collaborative and fast-paced work environment
  • Hybrid working model (split of working from home and the office)
  • 25 days annual leave plus Bank Holidays and the ability to buy an additional three-days holiday
  • Life Assurance 4x annual salary
  • Health Cash Plan
  • A benefits scheme that offers discounts and cashback on shopping, restaurants, travel, and more.

Diversity and Inclusion

We're a diverse community of dedicated, innovative and talented professionals. Inclusive by instinct, we encourage our people to create and share ideas – supporting their growth and celebrating their uniqueness. We're proud to be an equal opportunity employer and stand firmly against discrimination of any kind.

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