CX Capability Owner

3 weeks ago


East Sussex, United Kingdom Motability Operations Full time

Description Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.

  • To identify, define and integrate new CX capabilities (inc. tools / technology, people & process) into MO, in-line with the Customer & CX strategy, working from idea to BAU adoption. You will work with multi-function teams within MO and outside to ensure timely and effective capability delivery.
  • You will identify, define and run programmes and projects for CX that cut across multi...
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