Senior Content Designer

3 weeks ago

London, United Kingdom Nationwide Building Society Full time

As a Senior Content Designer in a multi-disciplinary team, you'll define, design, and deliver user-centred content that helps our members manage their money and look after what matters to them.
Here at Nationwide, we take pride in taking a user-centred approach where we value research and insights to influence our designs, iterating in an agile environment to create the best experience and putting our customers first. We're lucky enough to have a team of UX Designers, Researchers, Content Designers, UI Designers and Service Designers working together to make it happen - not to mention great perks and a culture to be proud of.
This role is within Digital Experience within the COO function, which is responsible for building and maintaining Nationwide's digital products including the mobile app and internet bank.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, at one of our offices. You can also find out more about our approach to hybrid working here .
You'll lead content design on projects, making sure end-to-end journeys meet user needs and consider business objectives. A strong collaborator working closely with other designers, researchers, developers, product owners and scrum masters.
Using your analytical skills and research experience, you'll quickly identify what's working - and what's not - by drawing on insight for your design decisions. This could see you leading on comprehension evaluations, conducting content audits, analysing readability measures and so much more.
You'll engage with stakeholders to understand business needs, while also bringing them on board and advocating the value of user-centred design for our members and the business.
As part of our content design team, you'll also contribute to our wider content operations, support other designers and help enhance our collective ways of working.

Strong experience of researching, designing and testing content experiences at a senior or lead level as part of multidisciplinary teams in fast-paced agile environments.
Strong experience of working with analytics and content metrics such as readability, qualitative research, digital analytics etc. to help you solve problems pragmatically.
Evidence of taking a strategic approach to content design - for example defining ways of working (workflows, governance, patterns and principles), leading the implementation of content strategies, advocating for design thinking and engaging stakeholders effectively.
Experience of mentoring and coaching team members on content design.
Experience of working in multi-disciplinary agile teams and being able to take a pragmatic approach to meeting tight deadlines, without compromising on quality.
It's also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
So, it's a good idea to call out your most relevant experience on your application to give yourself the best chance.

A personal pension - if you put in 7% of your salary, we'll top up by a further 16%
~ Life assurance worth 8x your salary
~ A great selection of additional benefits through our salary sacrifice scheme
~ Access to an annual performance related bonus
~ Access to training to help you develop and progress your career
~25 days holiday, pro rata

Nationwide is the world's largest building society. As a building society, we're owned by our members - that's our customers who have their current account, mortgage or savings with us.

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