Community Services Support Coordinator

Counselling Support and Outreach Coordinator - Wessex Reports to: Therapies Assessor and Service Manager
Location: Remote with travel around Wessex
Hours: Full-Time, 37.5 hours per week
2wish supports anyone affected by the sudden and unexpected death of a child or young person aged 25 and under. We are a largely self-funded charity providing support across Wales and more recently, in the bordering counties with England, providing immediate casework support, as well as ongoing aftercare services including counselling, alternative therapies, play therapy, support groups, support events and a respite cottage.
The post holder will support the smooth running of the support team in England where our services are being offered.
1.1 : To coordinate support services including counselling, complementary therapy and play therapy for bereaved individuals
1.2 : To receive and contact historic referrals directly from professional agencies, bereaved individuals, or the immediate support team
1.3 : To contact all individuals within 48 hours of receiving a support service referral
1.4 : To liaise with counsellors, complementary therapists and play therapists to arrange and coordinate support
1.5 : To recruit new counsellors and therapists within your geographical boundaries and surrounding areas and build a community of therapists to engage with 2wish
1.6 : To deliver awareness training to secondary referral partners in healthcare settings, schools and workplaces on the use of the bereavement boxes, referring into the charity and bereavement awareness
1.7 : To set up, coordinate and support in the delivery of the focus support groups
1.8: To plan, organise and attend bi-monthly family and sibling events
1.9 : To set-up, coordinate, and chair quarterly 2wish Practitioner Forums for those working to support bereaved individuals
1.11 : To co-manage, maintain, and monitor the 2 Wish Families Facebook page and ensure appropriate and up-to-date content
1.12 : To co-manage, maintain, and monitor the Counsellors and Therapists Facebook page and ensure appropriate and on-going training and guest speakers as required
1.14 : To work consistently to raise awareness of 2wish in the community and with key partners
1.16: Support in the planning of and attend the annual 2wish Conference
1.17: To submit monthly/quarterly/annual reports to Bereavement Services Manager as required
1.18: To signpost and/or refer to other agencies as required that can provide support as needed
2.1: To be responsible for organising own work agenda, time management and administration
2.2: To keep clear and up to date records on database of activities with families and any ensuing action
2.3: To promote the on-going work and continued support that 2wish can offer
2.4: To work as part of a team providing support to suddenly bereaved families
2.5: To work alongside support team and maintain a seamless approach to service delivery
2.6: To maintain a high degree of confidentiality in accordance with the charity's policies
2.7: To show respect and sensitivity for the cultural and religious beliefs of families
2.8: To undertake learning opportunities and seek them out for the team
2.9: To adhere to all company policies and procedures including Safeguarding, Confidentiality, Health and Safety and Lone Working; 2.10: To attend weekend and evening community events in support of the charity as necessary
2.11: Participate as and when required in team meetings and one-to-one meetings, and undertake, as appropriate, courses/training/other developmental activities, which is relevant to the role
2.12: To contribute to the evaluation and monitoring processes to ensure effectiveness of services and activities provided
All employees are therefore expected to work in a flexible way and tasks, which are not specifically covered in their job description may have to be undertaken.
This role is subject to a DBS check.