Manager-Account Manager
2 weeks ago
Account Manager
Monday to Friday, full time hours
Account Managers – the ideal role awaits you Do you have a passion for customer excellence and account management? If so, we have fabulous news for you
We’re looking for the right person to join us at Direct365 in a newly created Account Manager role, with a focus on account management, retention, and customer service. The successful candidate will be an experienced, motivated sales professional who will manage and grow existing key accounts through contract renewals, upgrades, and cross selling additional products and services. You will be responsible for strategic planning and account management across designated customer sectors and take full ownership within your jurisdiction. Your aim will be to successfully retain and grow existing accounts, driving sales strategies and hitting and exceeding monthly KPI’s.
Your role as Account Manager at Direct365
Manage our portfolio of Key Accounts within Direct365 develop strong relationships with key stakeholders within client’s organisation to gain understanding of their unique needs and challenges.
Build and maintain excellent knowledge of our full suite of products and services in order to understand customers’ needs.
Develop bespoke account plans and strategies to ensure we give confidence in our services and solutions and optimise growth.
Proactively look for opportunities to up sell/cross sell products and services to enhance the customer experience and increase revenue.
Retention of Key Accounts – end to end ownership of the client relationship, identifying accounts at risk of cancellation, contract negotiations and renewals.
Be innovative and forth coming with ideas in order to improve service to customers reducing the risk of customer cancellations.
Deliver excellent customer care and administration whilst liaising with other departments to resolve customer queries to assist with retention of all customers.
To ensure that customer complaints/cancellations are resolved promptly to the customers’ satisfaction and handled at the first point of customer interface.
The ideal candidate for our Account Manager at Direct365
Minimum 2 years’ experience within a sales through service role.
A determined, outgoing and competitive attitude with a passion for customer care and track record in negotiating and balancing customer needs/expectations with business KPI’s.
Excellent time management skills.
Excellent telephone communication skills with a confident, approachable and professional manner.
IT Literate – MS Office, Excel, Outlook, PowerPoint packages and the ability to adapt to new CRM systems.
A salary of £23,100 in a secure, permanent full-time position.
~ No weekend or evening working – great hours Monday to Friday (37.Amazing employee discounts with major supermarkets and retailers with ‘phs Perks’.
~ Training to expand your skills. We offer accredited ILM training through external and in-house training.
~ Apprenticeship opportunities on completion of the probationary period.
~23 days holiday plus bank holidays (31 days in total) plus a Buy / Sell holiday scheme.
~ Free Parking onsite so no parking costs.
~ Other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more…
At Direct365, our vision is to be the UK’s number one provider of essential workplace products and services for small businesses. Direct365 is part of the phs Group, the UKs leading Hygiene Services provider. phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 61 years of business.
We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
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