Membership and Engagement Officer

4 weeks ago


Birmingham, United Kingdom British Dietetic Association Full time

Birmingham - Office Based with Flexible working from home
Job Type: Permanent, Full time
You will not be considered for this role without having completed the accompanying equal opportunity and diversity form which you will receive following your application, please fill this out as soon as possible and send it back to us to progress your application.
With over 11,000 members and counting it is the nation's largest organisation of food and nutrition professionals, and is a proud member of the Trades Union Congress.
Successful candidates will have oversight of all administrative processes involved with the membership life cycle, with support from the Membership Manager and accounts team.
Successful candidates will also identify emerging trends, requests or issues within membership and report them to the Membership Manager in order for them to be resolved or developed into future planning opportunities.
Support all facets of the online system which manages and processes all membership applications and renewals.
Liaise with external contacts to provide accurate, up-to-date and reliable member data on a monthly basis, and use this data to contribute ideas for activities/campaigns to improve existing member recruitment, retention and engagement.
Support the Membership Manager with recruitment activities such as student webinars, and drive further recruitment activities for categories identified as targets for growth through reports (may involve travel).
The ability to project manage and prioritise different workloads/projects to meet deadlines
Experience of working with robust systems e.g. customer relationship management and CMS website.
Experience of project planning and management
A high level of literacy and good standard of English Language, grammar and maths to at least GCSE level or equivalent
A Strong understanding of GDPR and data security
Knowledge of websites and content management systems (CMS)
This job description is supported by annual objectives and performance standards to provide an indication of the level of performance expected from the role.
The BDA intends to do this by maintaining and rigorously implementing an Equal Opportunities Policy and Code of Practice. We particularly encourage black and minority ethnic people, people with disabilities and LGBTQI+ people to apply as they are currently under-represented in our workforce.
Programme Manager, Project Manager, Project Team Leader, Government Project Manager, Government Project Team Leader, Regeneration Manager, Community Manager, Public Sector Project Management, Project Supervisor, Development Officer, Regional Development Project Manager, Project Management, Development Manager, Infrastructure Project Lead may also be considered for this role.



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