Student Engagement Officer

7 months ago

Birmingham, United Kingdom University of Wales Trinity Saint David Full time

**Student Engagement Officer**

**Job Ref**

**51245**

**Location**

**Birmingham**

**Salary**

**£25,138 per annum**
- ABOUT US
- The Institute of Inner-City Learning (IICL) is one of the University of Wales Trinity Saint David’s four Institutes with campuses in Birmingham and London. IICL has multiple intakes per annum, delivers continuous learning, teaching and recruitment cycles and operates in an intensely competitive inner-city and multicultural HE environment. The Institute currently has approx. 4,000 non-residential students on Certificates of Higher Education, Honours degrees, Masters and Doctoral programmes, some of which are also taught at weekends.
An exciting opportunity to join the Birmingham Student Engagement team as a Student Engagement Officer has arisen.
- THE ROLE
- The Student Engagement Officer will be part of the Student Engagement team and will work to provide an effective, timely and supportive service to Home and International students as well as compliance with University and other relevant bodies such as UKVI and the Students Loan Company.
The post holder will act as the first point of call for student queries and will be empowered to resolve a list of common student queries and issues without the need for further referral. Where referral is required, the post holder will make an active referral and track the resolution of student issues through to completion. The student frontline team will be in regular communication with colleagues to ensure a consistent high-quality approach to student support. The role also requires the post holder to be able to work independently and use initiative with the self-motivation to meet deadlines.
The main duties of this role are wide ranging and will include the following:

- To respond appropriately and effectively to all issues and comments raised by students
- To be responsible for communicating with students for example on any timetable changes, cancelled or re-scheduled classes
- Establish and maintain effective and efficient student service processes to enable an appropriate and timely service to the students.
- Plan, manage and organise re-enrolment for progressing students.
- Organise and service Staff Student Committee meetings at regular intervals and ensure follow up actions.
- Implement and monitor the attendance system, in full compliance with University and UKVI requirements, ensuring regular monitoring of attendance data in line with the Attendance Policy for taught and research students and highlight any issues promptly.
- Ensure that the attendance records are maintained continuously and provide regular reports. Identify students who fall short of attendance and initiate appropriate processes for such students.
- Communicate with appropriate and relevant colleagues within the University in order to ensure compliance with the University and UKVI rules and regulations, and those of any other relevant Authorities/Bodies.
- Proactively ensure that all individual student data including data related to student finance is accurate and current at all times.
- Update continuously the student records on the student management information system (for example SITS).
- Organisation and promotion of student facing events and information
- ABOUT YOU
- You should have:

- A good level of general education
- Evidence of providing high quality customer service
- Previous administrative experience in a fast-paced environment
- Good interpersonal and communication skills with the ability to communicate effectively at all levels
- Evidence of paying attention to detail
- Ability to meet tight deadlines and plan workload
- IT literacy, with knowledge of Microsoft Office packages, and the ability to learn new packages
- Ability to work as part of a team and in partnership with others
- Evidence of a high level of self-motivation with the ability to work under mínimal supervision
- BENEFITS
- Our employees get access to a comprehensive pay and benefits package in recognition of their valued contribution including:

- Generous annual leave entitlement of 28 days annual leave per year (plus 8 bank holidays & 4 University closure days)
- Competitive pay and pay progression
- Generous annual leave allowance including Christmas/New Year closure
- Pension scheme membership from USS to provide benefits for you and your family
- Access to a benefits and wellbeing platform, with a choice of benefits to suit your needs, including electric vehicle salary sacrifice scheme and financial wellbeing services
- Support for health and wellbeing, including access to on-campus sports facilities at discounted rates, occupational health, and counselling support services
- Career and development opportunities, including support to gain further qualifications
- Family-friendly policies that provide for flexible working, including enhanced paid maternity and paternity leave
- Travel schemes, including the cycle to work scheme.
- Salary sacrifice vehicle leasing scheme fo

  • Student Engagement Officer

    6 months ago

    Birmingham, United Kingdom Aston University Full time

    An exciting opportunity has arisen to join the Careers and Placements department at Aston University as Student Engagement Officer. Our employability offer and performance are an important part of the University value proposition and act as a key student recruitment and attraction tool. It is also intrinsically linked to the student experience, alongside our...

  • Senior Student Engagement Officer

    7 months ago

    Birmingham, United Kingdom University of Wales Trinity Saint David Full time

    **Senior Student Engagement Officer** **Job Ref** **51321** **Location** **Birmingham** **Salary** **£29,605 per annum** - ABOUT US - The Institute of Inner-City Learning (IICL) is one of the University of Wales Trinity Saint David’s four Institutes with campuses in Birmingham and London. The IICL has multiple intakes per annum, delivers continuous...

  • Student Engagement Officer

    9 months ago

    Birmingham, United Kingdom Aston University Full time

    An exciting opportunity has arisen to join the Careers and Placements department at Aston University as Student Engagement Officer. Our employability offer and performance is an important part of the University value proposition and is a key student recruitment and attraction tool. It is also intrinsically connected to the student experience, our alumni...

  • Birmingham Projects Officer

    1 day ago

    Birmingham, United Kingdom Student Hubs Full time

    **Birmingham Projects Officer** **£22,500** **Application Pack** **28/04/202** **Our vision is a society in which every student engages with social and environmental challenges during their time at university, empowering them to** **become active citizens for life.** **Join us in our mission to mainstream student social action.** **About us** Student...

  • Student Engagement Lead

    7 days ago

    Birmingham, Birmingham, United Kingdom Bluetownonline Full time

    Job SummaryThe University is seeking a seasoned student engagement professional to lead and further develop its recently refreshed Student Engagement and Success team. As part of the ambitious Student Services and Wellbeing directorate, the Student Engagement and Success team supports students to overcome any non-academic challenges they face during their...

  • Student Engagement Leader

    7 days ago

    Birmingham, Birmingham, United Kingdom Bluetownonline Full time

    About the RoleThe University of Bluetownonline is seeking a highly experienced professional to lead its Student Engagement and Success team. As Head of Student Engagement and Success, you will be responsible for developing and implementing strategies to improve student engagement, retention, and success.You will work closely with the Senior Management Team...

  • Student Engagement Director

    2 weeks ago

    Birmingham, Birmingham, United Kingdom University College Birmingham Full time

    University College Birmingham is seeking an experienced student engagement professional to lead and further develop its recently refreshed Student Engagement and Success team. As part of the ambitious Student Services and Wellbeing directorate, the Student Engagement and Success team supports students to overcome any non-academic challenges they face during...

  • Student Engagement Leader

    4 days ago

    Birmingham, Birmingham, United Kingdom University College Birmingham Full time

    The University College Birmingham is seeking an experienced professional to lead and further develop its Student Engagement and Success team.This exciting opportunity will involve building excellent relationships across the institution and with external partners and stakeholders, playing a key role in strengthening our approach to supporting students.We are...

  • Director of Student Engagement

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Bluetownonline Full time

    Job Title: Senior Director FE Student ExperienceLocation: Birmingham, UKSalary: Up to £75,000 per annum - FixedWe are seeking an experienced individual to join our team as a Senior Director FE Student Experience. As a member of our team, you will be responsible for leading our efforts to deliver high-quality student experiences.In this role, you will work...

  • Student Services Officer

    6 months ago

    Birmingham, United Kingdom Cambridge Education Group Full time

    **Student Support Officer (Welfare)** **Who are we looking for?** We are currently looking for a new **Student Support Officer (Welfare) **to join our **ONCAMPUS Aston** centre. **The role is on a full-time, permanent basis with the location set in Birmingham, United Kingdom at our ONCAMPUS Aston centre.** Based at the ONCAMPUS Centre, the Student...

  • Student Engagement and Success Director

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Bluetownonline Full time

    Unlock Your Potential with BluetownonlineWe are seeking an experienced student engagement professional to lead and further develop our Student Engagement and Success team. As part of our ambitious Student Services and Wellbeing directorate, the team supports students to overcome any non-academic challenges they face during their time at Bluetownonline...

  • Head of Student Engagement and Success

    1 month ago

    Birmingham, United Kingdom CV-Library Full time

    Job Title: Head of Student Engagement and Success Location: Birmingham Salary: £41,421 – £42,632 per annum – SS7 Job type: Permanent, Full-time University College Birmingham is proud to have been voted 5th in the Post Graduate Education category in the prestigious 2024 Whatuni Student Choice Awards. The awards are voted for and by...

  • Academic Engagement Officer

    7 months ago

    Birmingham, United Kingdom London School of Science and Technology (LSST) Full time

    The London School of Science & Technology is the UK's largest and fastest growing independent higher education provider. Partnering with leading UK universities, LSST is home to over 7000 students and 6 campuses. The team behind LSST is passionately committed to transforming lives by providing excellent education. We believe no matter what your background,...

  • Guild Democracy and Student Engagement Manager

    2 weeks ago

    Birmingham, United Kingdom Guild of Students Full time

    Job OverviewWe are seeking a dedicated Student Voice and Representation Manager to lead our Student Voice department and drive democratic engagement across the university.As part of the Community & Representation Directorate, you will be responsible for managing the Guild's democratic activities, including elections, policy development, and campaigns. You...

  • Strategic Student Engagement Lead

    4 days ago

    Birmingham, Birmingham, United Kingdom Bluetownonline Full time

    Job OverviewThe University is seeking an experienced professional to lead the Student Engagement and Success team. The successful candidate will have a strong understanding of student engagement barriers and be able to develop effective strategies to overcome them.Key ResponsibilitiesLead the development and implementation of institution-wide events, 1:1...

  • Domestic Student Engagement Manager

    4 days ago

    Birmingham, Birmingham, United Kingdom The University of Law Ltd Full time

    As a Domestic Student Engagement Manager, you will be responsible for leading the development and implementation of regional student recruitment strategies, working closely with stakeholders and students across the Midlands region. With a focus on delivering high-quality events and engaging with institutions, this individual will be a key member of our...

  • Strategic Student Engagement Director

    3 weeks ago

    Birmingham, Birmingham, United Kingdom University College Birmingham Full time

    As the Head of Student Engagement and Success at University College Birmingham, you will play a key role in developing and implementing institution-wide initiatives to support students' academic success. This exciting opportunity is part of the ambitious Student Services and Wellbeing directorate, which aims to create a nurturing environment that fosters...

  • Student Engagement Specialist

    4 days ago

    Birmingham, Birmingham, United Kingdom Aspire People Full time

    Aspire People Job Description:Company Overview: Aspire People provides services as an Education Agency and an Education Employment Business. We celebrate diversity and are committed to creating an inclusive environment for all employees.Job Description: The School Attendance Officer will play a crucial role in promoting and maintaining high levels of student...

  • Director of Student Engagement and Development

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Bluetownonline Full time

    DIRECTOR OF STUDENT ENGAGEMENT AND DEVELOPMENTEstimated Salary: Up to £75,000 per annum - FixedWe are seeking a highly motivated and experienced Director of Student Engagement and Development to join our team.The ideal candidate will have significant experience in working with young people and students in a similar setting and will possess an excellent...

  • Director of Student Success and Engagement

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Bluetownonline Full time

    About BluetownonlineWe are a top Russell Group University that enhances our reputation for research and teaching quality through collaboration. Our degree accreditation and collaborative projects benefit from this partnership.Our mission is to promote participation in the learning process and maintain a diverse community that supports students, the economy,...