Senior Client Servicing Administrator

3 weeks ago


United Kingdom Folklore Full time

Site Coordinator Academy Homebased (Covering South West of England)
Contract Full Time, Permanent
5 hours a week (Monday to Friday Shifts between 8am-6pm e.Opportunities for progression and development
Extensive Benefits Package
You will act as the first point of contact for the business and will manage the customer experience remotely. You will be a key part of the customer journey and will need to ensure you maintain the highest levels of customer service.
At least 1 years customer service experience
T skills- particularly Microsoft Office as you will be working on various systems and must have good understanding
Computer literate
Complete courtesy calls to confirm upcoming appointments, make any necessary changes and liaise with not only the claimant but potentially the claimants carer, guardians and or housing associations.
answering the telephone, copying documents, working off Excel spreadsheets.
Provide support and compassion to customers across a variety of activities and general queries such as questions about the PIP assessment and assisting with enquiries on expense claims from customers who have incurred costs to attend the assessment centre.
Support local AC when business requires. Training will be given on current requirement.
Optional overtime
Seniority level Entry level

Employment type Full-time

Job function Customer Service
Industries Administrative and Support Services
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