Senior Client Servicing Administrator

3 weeks ago


United Kingdom BMC Recruitment Group Full time €29,795

Our client are an award-winning group of financial services and technology companies, working with close to 20% of UK financial advisers and their clients. By combining their Investment Management expertise with advanced Wealth Platform technology, they offer financial solutions built for the future and that of their clients.

The group has more than 400 employees and are now looking for a Client Service Administrator to join their team.

This is a full-time permanent position to join a busy client servicing team on the Investment platform. You will be the first point of contact for our financial advisers and end clients to provide updates and guidance including but not limited to trades, direct debits, withdrawals, internal transfers, adviser fees and death claims.

Our client offers a great flexible working from home policy and career progression.
Salary remuneration is £29,795 inclusive of a bonus.

Demonstrate prompt, efficient and accurate customer service to our advisers and clients
To assist in ensuring that both service & quality targets are met within the business line to make certain that excellent customer service is provided/maintained
Supporting employers and accountants with technical needs
Quality Checking
Dealing with queries and help resolve complaints cases generated within the team
At least 2 years previous experience within a customer service role
To have a genuine passion for providing an exceptionally high level of customer service
Able to assist with developing a culture of high standards, excellent quality and customer responsiveness
Knowledge of MS Office products, such as Excel and Word



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