Training and Quality Lead

2 weeks ago


Burntwood Staffordshire, United Kingdom DX Network Services Limited Full time

We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. This could be the passport you need for the holiday of your dreams or that special gift for a loved one. We have a team of over 3,000 hard-working and enthusiastic people who think we are more than just a delivery company. At DX, we know our people are our foundation of success. If you want to develop your career, DX will provide the training and the opportunities To manage the day to day running of the team on shift in ensuring all aspects of the operation is completed in a Customer focused, secure and cost effective way. To communicate with all relevant departments and build strong relationships with the Customer call centre.
Full briefings to the Team and Couriers with any New Customer or any Customer at Risk.
Working closely with the C& D Manager in the running of the Lifestyle Couriers, ensuring compliances and performances are monitored.
Conduct annual performance reviews, improving multi skill training and productivity.
Ensuring KPI'S are achieved through effective control, monitoring and review.
Implement and maintain Health and Safety and Security Policies.
To adhere to a Strict Security Policy throughout the Service Centre.
To perform any other duty as reasonably requested by a Senior Manager.
Competitive Rates of Pay
Holidays: 20 days + bank holidays
Pension, Life Assurance and other additional benefits
Excellent opportunities for career progression and more



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