MetCC Performance

MetCC Performance & Assurance Team Member

The starting salary is £37,160, which includes a 12.5% shift disturbance allowance, and allowances totalling £2,841.

The salary is broken down as £30,507 basic salary, which will increase annually until you reach the top of the scale £32,639. Plus, a location allowance of £1,841, a non-pensionable allowance of £1,000, and a 12.5% shift disturbance allowance.

Location: Lambeth

At the Metropolitan Police Service (MPS), we’re constantly looking for ways to be at our best for London. As a Performance & Assurance Team Member, you’ll make your contribution by ensuring Met Command & Control (MetCC) staff comply with policies and highlighting areas where they need to learn. Ultimately, it’s all about doing our best for the people who visit, work and live in the country’s capital city. Join us, and play your part in creating a better MPS.

Data-focused and analytical, you’ll be part of our expanding Performance & Assurance Team. Your remit? Helping to review and audit our Met Command & Control (MetCC) demand closures to ensure they’re in line with National Crime Recording standards and Home Office rules.

MetCC provides London with its police response service, handling some 13,000 emergency and non-emergency phone calls and 12,000 interactions via our digital platforms 24 hours a day, 365 days a year. With 2,000 people split between three sites in London, MetCC is the largest police Command & Control centre in the UK.

Day to day, you’ll audit a wide range of demand MetCC data to ensure compliance with MPS and national policies. You will also complete safeguarding checks on Right Care Right Person demands, Domestic Incidents, Children at Risk and Vulnerability demands.

To carry out this range of checks you need a good understanding of data and a sense of discretion. Information may be confidential, so you need high standards of integrity. We’re also looking for the ability to take responsibility and work well with colleagues in other departments. However, you must be ready to challenge as well as collaborate.

In return for your skills and effort, we can offer excellent career development, a highly rewarding role and a competitive salary, which includes an additional 12.5% Shift Disturbance Allowance and enhanced rates for working weekends (approximately one per month).

The Role

Met Command & Control (MetCC) provides London with its police response service, handling some 13,000 emergency and non-emergency phone calls and 12,000 interactions via our digital platforms 24 hours a day, 365 days a year.

Specialist police communications support is also provided for some 500 large-scale public events that take place across the capital each year.

Naturally this means we have a fast-paced dynamic environment, where no two days will be the same; and with a workforce of almost 2000 people split between three geographical sites in London we are the largest police Command & Control centre in the UK.

We are looking for data-focused individuals to join our expanding Performance & Assurance Team. You will be responsible for helping review and audit our command-and-control demand closures to ensure they are in line with National Crime Recording Standards & Home Office Counting Rules. As part of the Performance and Assurance Team, you are responsible for auditing a wide range of demand data to ensure compliance in-line with Metropolitan Police Service and National Policies. You will also complete safeguarding checks on Right Care Right Person demands, Domestic Incidents, Children at risk & Vulnerability demands.

This role requires a blend of being able understand data, work with other departments across the organisation and uphold high standards of confidentiality and discretion.

How to apply

Click the apply now button below and start your career at the Met. Applications will be via a detailed CV, Personal Statement, and online application form. Your personal statement should outline why you are interested in the role and how your skills and experience demonstrate your suitability for the role. (NB. Please do not attach 2 copies of your CV).

Completed applications must be submitted by 23:55 on 10 January 2025.