IT Support and Service Desk Operator

This is a technical position required to provide first and second line technical support with the knowledge and skills to provide first-time-fix call resolution. It will also be responsible for the continuity of service provision by co-ordination of day-to-day activities of IT Service Desk Technicians. The post holder will manage rotas and take...

To manage the provision of a responsive and customer focused front line Service Desk team for all users of the Trusts Information, Management Systems and Technology services. To be responsible for the operational delivery and continuing service improvement of, high quality customer services, operating within agreed service levels, whilst providing excellent...

About Certara:Certara is a leading company in the field of medicinal innovation, working tirelessly to develop life-changing medicines that improve people's lives. As a Technical Support Specialist at Certara, you will contribute significantly to this mission by providing world-class technical support to our staff, driving seamless IT operations, and...

Overview In your role as a Service Desk Manager in Information Technology at Certara, you are integral to a dynamic, global IT organization dedicated to delivering robust and exceptional services to our professional services, software, and corporate business units. This ensures that our team members have the resources and capabilities to perform at their...

The role of a Service Desk & Resource coordinator is primarily to offer day to day operational support within the Data and IT projects team delivering the service desk contracts and resource scheduling. The coordinator will be expected to work in a fast-paced environment and will be responsible for supporting the Service Desk Manager and Resource scheduler,...

Job SummaryWe are seeking an IT Apprentice to join our UK Service Desk Team. The successful candidate will be responsible for providing IT support to all UK business users and working on incidents and service requests using the Service Desk tool (Service Now).

Job SummaryIn this key leadership position at Certara, you will oversee the management and support of the IT service desk, ensuring that our global organization has access to robust and exceptional services in the EU/AP regions. With a focus on delivering high-quality IT solutions, you will lead a team of technology professionals in providing top-notch...

Key ResponsibilitiesAnswering calls and chats to the Service Desk within SLA response timesEnd-to-end call management of incidents through to resolutionAssisting with end-user service requestsAccurately recording incident details and troubleshooting activity into the Service Desk toolRequirementsExcellent customer service skillsConfident and logical...

2nd Line/3rd Line Service Desk Technician, Senior paying up to £40k is required to join the IT team of an expanding construction company, this role is hybrid and will be based in Sheffield. The company have multiple sites across the UK which will need you to provide end-user support over the telephone, remotely, via email and face-to-face, installing,...

2nd Line/3rd Line Service Desk Technician, Senior paying up to £40k is required to join the IT team of an expanding construction company, this role is hybrid and will be based in Sheffield. The company have multiple sites across the UK which will need you to provide end-user support over the telephone, remotely, via email and face-to-face,...

Service Desk Analyst Permanent, Full Time We have an exciting opportunity for a Service Desk Analyst to work within our IT Team. We are a forward thinking, values driven housing association, and this role is based in our Rockingham Street offices. For our perfect candidate we are offering a flexible role, working in a caring and friendly team, with a...

Kickstarting your IT career whilst having a positive impact on your community! Are you passionate about technology and eager to help people solve their IT issues? I am currently supporting this Sheffield based Housing Association to recruit for an IT Service Desk Analyst to join their dynamics team. This entry-level position is perfect for someone with a...

Kickstarting your IT career whilst having a positive impact on your community!Are you passionate about technology and eager to help people solve their IT issues? I am currently supporting this Sheffield based Housing Association to recruit for an IT Service Desk Analyst to join their dynamics team.This entry-level position is perfect for someone with a...

We have an exciting opportunity for a flexible and adaptable individual with excellent organisational skills and excellent interpersonal skills to join our established administrative team. The role of Service Support and Operations Officer is a front-facing administrative role within the University of Sheffield’s Student Mental Health, Counselling &...

Job OverviewWe are seeking an experienced IT Help Desk Manager to lead our internal IT department in Sheffield. This is a permanent position offering a competitive salary of £42,500.The successful candidate will oversee the Incident and Service Request processes for both internal and external customers, utilising their strong leadership skills to improve...

Job DescriptionWe are seeking a Senior IT Operations Manager to lead our global service delivery team. This role will be responsible for overseeing the management and support of our IT services, ensuring adherence to service level agreements, and driving initiatives aimed at continuous improvement.ResponsibilitiesLead and manage a team of technology...

Service Desk AnalystPermanent, Full TimeWe have an exciting opportunity for a Service Desk Analyst to work within our IT Team. We are a forward thinking, values driven housing association, and this role is based in our Rockingham Street offices.For our perfect candidate we are offering a flexible role, working in a caring and friendly team, with a great...

About the RoleWe are seeking a seasoned IT Help Desk Manager to lead our internal IT department on a permanent basis.

My Client a leading Telecoms Company are seeking an experienced Service Desk Analyst for a 6-month contract based in Sheffield. You will oversee the 24/7 network performance of Telecoms Company's Network Product. This role requires you to be onsite 3 days a week, playing a key part in maintaining service quality, resolving issues affecting KPIs, and...

IT Help Desk Manager – Sheffield - £40-50K An established client of ours in the Technology sector are looking for a IT Help Desk Manager to join their internal IT department, on a permanent basis. This role will require a strong leader, with the ability to improve and build the processes around the Service Desk as the business evolves. Responsible...