Customer Operations Supervisor

3 weeks ago

United Kingdom DP World Full time

P&O Ferries are proudly part of the DP World family; with over 150 different businesses across over 40 countries and are a world leading enabler of global trade.

A household name for over 180 years, P&O Ferries have a rich heritage in ferry services. Our ships sail across the English Channel, North Sea & Irish Sea and we employ almost 2000 people.

P&O Ferries are recruiting for a number of Customer Operations Supervisors (Vessel) in Hull. 

In this role you will be part of a team that effectively supervise vessel operations ensuring the highest level of safety and security is achieved. As a Customer Operations Supervisor you will support the management team to deliver a customer focused vessel operations service to our Freight/Tourist customers.

This role will include a shift pattern (12 hour shifts) including weekends and week days with an average of 42 hours per week. 

Key responsibilities:

  • Effectively supervise vessel operations 
  • To ensure the highest level of safety and security is always achieved.
  • To ensure all incidents, accidents, damage is correctly managed, reported and investigated in a timely manner and reported in DP World HSEAS application
  • In conjunction with Training, H&S Co-Ordinator and PDMs, carry out regular H&S/operational audits and report via the DP World HSEAS application
  • To support Port Duty Managers in continually reviewing operations with a view to achieving continuous improvement to optimise efficiency and utilisation.
  • Liaise with vessel officers regarding loading plans and segregation of hazardous freight/plug ins and vessel maintenance including vessel housekeeping i.e., lashing equipment in the appropriate areas 

About you:

  • To have demonstrated competence or knowledge in all port related duties 
  • Effective knowledge of all P&O Ferries procedures including Safe Systems of work
  • Effective communication skills
  • Ability to work in an organised manner, keeping appropriate records
  • Good leadership skills with the ability to motivate and manage a team
  • To hold a valid UK driving licence

At P&O Ferries we want you to be you. Not only will that make us stronger but will allow us to bring authenticity to everything we do. We know our customers come from all walks of life and so do our employees. We are all about connecting the world and that starts with finding connections with who you work with.

When we recruit we want to you to bring your whole self to work and we are working towards increasing diversity across all of our employees. We know we cannot be the best unless we recruit the best regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or neurodiversity . #pando

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