Senior Data Quality Lead

2 weeks ago


Salford Greater Manchester, United Kingdom Knewin Full time

This is a high-profile role to support our ambitions for outstanding high-quality products which provide great experiences for customers. Our customers and their experiences are at the core of everything we do, with an ambitious product strategy we need the skills of a highly talented person to help shape and lead our trials processes and team. The Product team has accountability for definition, creation, iteration & management of our products through their entire lifecycle. Embody a data led mindset, being fact based to inform decisions on route to product launches
Support team working effectively with cross functional teams including customer experience, transformation, commercial, product and operations
Attain a deep understanding of relevant product development processes and tools as well as demonstrable experience of assessing their quality
Support collaborative working in squads where required with matrix management to define & achieve clear outcomes through trial processes
In your role you will be accountable for leading and managing a successful team of trials managers, setting objectives and key results (OKRs) to support career progression for your people. Your team will ensure that all products launched are of a known quality, where defects in products exist you should ensure these are correctly managed, reviewed and prioritised against a background of data led decisions. As part of this data-led approach you should ensure the correct investments are made to quantify our customers experiences to allow us to focus on where we can improve most efficiently
You’ll work effectively with stakeholders, internal and external, to ensure the strategy is delivered efficiently to the highest performance and quality levels and at best value. You’ll be respected as a presenter to internal and external stakeholders, including to senior leaders in the organisation.
Although few specific systems knowledge is required you will have significant experience in a quality role, this may be through software or hardware testing or in a customer trials / experimentation environment. An empathy with our customers is key, you act as the voice of that customer and you must be able to bridge the gap between testing and the final experience a customer receives in the field.
As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve.


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