Microsoft office specialist

3 weeks ago

Stroud Gloucestershire, United Kingdom Ecotricity Full time

Working within Ecotricity’s Group Finance operation, the objective of this position is to maximise cash collections and minimise bad debt through excellent customer service and effective debt recovery processes.

We have the challenging task of balancing the needs of our customers with our needs as a business, all within a regulatory framework shaped by quality, compliance, and a drive for exceptional customer service.

We aim to support our customers struggling with their energy bills back to financial health by being patient, kind and fair. Every day we will come across problems we’ve not seen before and will have to look for creative and practical solutions. This role helps to build knowledge and encourages development.

The team is open six days a week from 8:30am - 6pm, therefore Saturday work is required on a rota basis. We can consider part time candidates who are able to fit into some of the shift patterns. For this role, you'll need to be based within a reasonable distance and able to travel to our office in Stroud in line with the agreed hybrid working rota.

In addition to the core responsibilities, you may be responsible for undertaking other project-based work as the need arises from across Ecotricity group – all aimed at delivering a high and consistent quality of service to Ecotricity customers.


Engage with customers in financial difficulty, communicating with passion across inbound and outbound calls, email and app contact.
Process, cleanse and format data and update systems and records accurately, including external industry bodies.
Adhere to industry compliance and regulations such as the Data Protection Act, Vulnerability Commitment, etc.
Coach your teammates or colleagues from other departments in areas where you have a deeper level of debt knowledge helping to enhance the overall knowledge across the team and the Company.
Complete any other ad-hoc duties as requested by Manager or Head of Department.


Experience : Passion and experience in delivering excellent customer service via previous customer facing roles with excellent and professional telephony skills (collections experience desirable but not essential).

Enjoys working with others, building rapport with customers and colleagues but also thrives independently.

Experience of using multiple IT systems simultaneously with good computer literacy (including Microsoft Office software packages).


Healthcare plan, life assurance and generous pension contribution
Hybrid working
Various company discounts (including shops, gym, days out and events)
Holiday of 25 days (plus bank holidays) & ability to buy/sell days
Cycle to work scheme, car pooling and onsite parking available
As a valued member of the team you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025

The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use it's people in the best possible way at all times and helps the employees to make make their contribution in a changing environment.

Ecotricity is Britain's greenest energy company. Our mission was, and remains, to change the way energy is made and used in Britain- by replacing fossil fuels with clean, renewable energy.

We don't just supply green energy, we use the money from our customers' bills to make it ourselves too- we build windmills and sun parks in Britain. In 2021, we started work on building two new solar parks, and now, in 2023, we're bringing geothermal energy to our customers' fuel mix, a first in the UK. We don't just focus on energy though- we built Electric Highways, Britain's leading network of electric vehicle charging points, we helped Forest Green Rovers become the greenest football club in the world, and, in partnership with RSPB, we launched Britain's greenest mobile phone service, Ecotalk.

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