![HCLTech](https://media.trabajo.org/img/noimg.jpg)
Contact Center Team Lead
2 months ago
Key tasks and responsibilities
- Oversee achievement of individual and team targets in line with agreed and regularly reviewed standards.
- In line with agreed standards, oversee achievement of individual and team quality targets, including regular reviews and spot checking of calls to assess quality and training needs
- Manage and resource plan to achieve SLAs and agreed team targets
- Motivate, encourage, inspire and lead from the front
- Provide constructive feedback to team members, identify training needs and oversee training and development plans utilizing outputs of direct call listening and other sources such as IQA, breaches, incidents and complaints root cause analysis.
- Display excellent communication skills both verbal and written
- Facilitating team meetings,workshops and walkthroughs with colleagues and management
- Have proven analytical and investigative skills, together with a problem solving proactive approach to regulatory, process and procedural changes
- Support, manage and implement the delivery of change related to project, regulatory and client requirements in line with the required timelines.
- Demonstrate flexibility to adapt to changing practices and work priorities
- See the wider picture and continually maintain a holistic approach to complaint handling
- Ensure all policy fraud control points are adhered to prevent the fraudulent transactions against policies
- Ensure that data security precautions are maintained to prevent the possibility of Identity Theft by conducting regular sweeps of desks, locked cupboards, waste bins and locked PCs.
Experience:
- 1-3 Years in Life and Pensions
- 1-3 Recent Contact Centre Experience
-
Contact Center Team Lead
2 months ago
Romford, United Kingdom HCLTech Full timeKey tasks and responsibilitiesOversee achievement of individual and team targets in line with agreed and regularly reviewed standards.In line with agreed standards, oversee achievement of individual and team quality targets, including regular reviews and spot checking of calls to assess quality and training needsManage and resource plan to achieve SLAs and...
-
Contact Center Team Lead
2 months ago
Romford, United Kingdom HCLTech Full timeKey tasks and responsibilitiesOversee achievement of individual and team targets in line with agreed and regularly reviewed standards.In line with agreed standards, oversee achievement of individual and team quality targets, including regular reviews and spot checking of calls to assess quality and training needsManage and resource plan to achieve SLAs and...
-
Contact Center Team Lead
2 months ago
Romford, United Kingdom HCLTech Full timeKey tasks and responsibilitiesOversee achievement of individual and team targets in line with agreed and regularly reviewed standards.In line with agreed standards, oversee achievement of individual and team quality targets, including regular reviews and spot checking of calls to assess quality and training needsManage and resource plan to achieve SLAs and...
-
Contact Center Team Lead
2 months ago
Romford, United Kingdom HCLTech Full timeKey tasks and responsibilitiesOversee achievement of individual and team targets in line with agreed and regularly reviewed standards.In line with agreed standards, oversee achievement of individual and team quality targets, including regular reviews and spot checking of calls to assess quality and training needsManage and resource plan to achieve SLAs and...
-
Contact Center Team Lead
2 months ago
Romford, UK, Essex, United Kingdom HCLTech Full timeKey tasks and responsibilitiesOversee achievement of individual and team targets in line with agreed and regularly reviewed standards.In line with agreed standards, oversee achievement of individual and team quality targets, including regular reviews and spot checking of calls to assess quality and training needsManage and resource plan to achieve SLAs and...
-
Uc contact Center Consultant
3 months ago
London, United Kingdom Axiom Software Solutions Full time**Job Description**: **Responsibilities**: - Perform the implementation and ongoing management of the overall design, solution, and strategy of BlackRock’s contact center. - Participate and/or lead discussions with business partners, vendors and internal technical teams to design and implement Unified Communications and advanced Contact Center features...
-
Uc contact Center Consultant
3 months ago
London, United Kingdom Axiom Software Solutions Full time**Job Description**: **Responsibilities**: - Perform the implementation and ongoing management of the overall design, solution, and strategy of BlackRock’s contact center. - Participate and/or lead discussions with business partners, vendors and internal technical teams to design and implement Unified Communications and advanced Contact Center features...
-
Contact Center Technical Architect
3 weeks ago
London, United Kingdom Tata Consultancy Services Full timeRole: Contact Center Technical ArchitectJob Type: Permanent Location: Onsite / Hybrid Ready to utilise your knowledge to provide technical expertise and deliver elegant and robust solutions to solve complex problems?Are you looking for an exciting opportunity to join the empowered Software Engineering team, being a key differentiator in a digital...
-
Family Contact Supervisor
3 months ago
London, United Kingdom Families Contact Full timeMain duties will include: - Observing and supervising contact between children and family members, or friends - Provide a safe, neutral, welcoming space for children to spend time with their parents - Recording and reporting on the observations / interventions within the contact to support social workers and other professionals in their work and improve the...
-
Family Contact Supervisor
2 months ago
London, United Kingdom Families Contact Full timeMain duties will include: - Observing and supervising contact between children and family members, or friends - Provide a safe, neutral, welcoming space for children to spend time with their parents - Recording and reporting on the observations / interventions within the contact to support social workers and other professionals in their work and improve the...
-
Customer Service Contact Center
4 weeks ago
London, United Kingdom Reserv Full timeDescription About Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on...
-
Cybersecurity Operations Center Lead
6 days ago
London, Greater London, United Kingdom Carrington Recruitment Solutions Limited Full timePosition OverviewCybersecurity Operations Center LeadA Cybersecurity Operations Center (SOC) Lead is sought to join a dynamic Professional Services firm. This role offers a hybrid working model, allowing for flexibility with occasional office attendance.We are looking for a highly skilled and seasoned SOC Lead, someone with substantial experience in managing...
-
Delegate Sales Team Lead
3 weeks ago
City of London, Greater London, United Kingdom TEAM Full time €55,000A well-established business is looking for a Delegate Sales Team Lead to take responsibility for assisting in growing the team. You will be working onsite in Victoria, London, 5 days per week and will receive a salary of up to £55,000 per annum, along with uncapped commission. Scroll down for a complete overview of what this job will require Are you the...
-
Delegate Sales Team Lead
3 weeks ago
City of London, Greater London, United Kingdom TEAM Full time €55,000A well-established business is looking for a Delegate Sales Team Lead to take responsibility for assisting in growing the team. You will be working onsite in Victoria, London, 5 days per week and will receive a salary of up to £55,000 per annum, along with uncapped commission. Scroll down for a complete overview of what this job will require Are you the...
-
Senior Consultant
3 days ago
London, United Kingdom Ingenio Global Full time €90,000Budget - Up to £90k basic salary, bonus & benefits Location - Hybrid (London W1) Ingenio are delighted to be working with a recently-funded Series A software business, who are looking for an experienced Senior Solutions Consultant to join their team and help with international growth. Our client specialises in designing patented & cutting-edge...
-
Delegate Sales Team Lead
3 weeks ago
London, United Kingdom TEAM Full timeA well-established business is looking for a Delegate Sales Team Lead to take responsibility for assisting in growing the team. You will be working onsite in Victoria, London, 5 days per week and will receive a salary of up to £55,000 per annum, along with uncapped commission. As Delegate Sales Team Lead, you will be working under the guidance of a highly...
-
Delegate Sales Team Lead
2 weeks ago
London, United Kingdom TEAM Full timeA well-established business is looking for a Delegate Sales Team Lead to take responsibility for assisting in growing the team. You will be working onsite in Victoria, London, 5 days per week and will receive a salary of up to £55,000 per annum, along with uncapped commission.In order to make an application, simply read through the following job description...
-
Fitness Center Supervisor
5 days ago
London, Greater London, United Kingdom The Wellness Works Full timeCompany OverviewThe Wellness Works is a premier fitness establishment equipped with state-of-the-art amenities and services.Position OverviewThis is a full-time, on-site position for a Fitness Center Supervisor. The individual in this role will be responsible for managing the daily functions of the fitness center, leading the team, developing fitness...
-
Call Center Agent
3 months ago
London, United Kingdom Carrot Fertility Full time**About Carrot**: Carrot Fertility is the leading global fertility care platform for women, who are often at the center of fertility care decisions and consequences. Plus, Carrot serves people of every age, race, income, sex, sexual orientation, gender, marital status, and geography. Trusted by hundreds of multinational employers, health plans, and health...
-
Director of Development
5 days ago
London, United Kingdom DataX Connect Full timeDirector of Development - Data CentersAbout DataX ConnectStep into a pivotal role with DataX Connect, a premier investment entity recognized for its innovative development initiatives within the data center sector. With substantial private funding and exceptional access to sustainable energy resources, we are set to redefine the landscape of data centers...