Service Support Representative

4 weeks ago

United Kingdom Hirebridge Full time

Position Overview:
We're looking for a Senior Customer SuccessConsultantas we continue to grow You will be a trusted advisor to our customersand internalaccountteam members. You have a consultative mindset and aim to please. You can understand several business goals and processes across industries, tying them back to theQuickbaseproduct, demonstrating the value of doing more withQuickbase.You will cultivate a high level of product expertise and business acumen, leveraging these skills in creative ways to accelerate growth and retention in our customer base.In short, you willbecome a specialist, providing focused consultation to drive positive outcomes for customers andQuickbase.
Responsibilities:
~ Drive Account Growth and Retention: Work with“at risk” and “high growth”customers toachieve the best outcomeswithQuickbase;from goal setting and planningto application building, governance,performance & scale,and deployment. Proactively engage customers ensuring they are receiving the value they expect and more.

Ensure Customer Goals are Achieved &Growth or Retention opportunities are well-executed: Quickly analyzeshared strategy andgoals; determine the best approach to maximize their return on using our platform. Partner with the customerand account teamto develop a blueprint for success, aligning goals to solutions built on theQuickbaseplatformand / or relevant service offerings;presenting best practices to strengthen their adoption ofQuickbase.
Innovate for success: Leverage yourinternaldrive for continuousprofessionalimprovementthrough collaboration to develop strategies, tactics, and playbooks designed to improve retention and accelerate growth.
Promote Adoption across Customer Organizations: Analyze product adoption; provide insight into how customers are usingQuickbase, identify opportunities to improvetheirvalue of the service, and set them on the path to success.
Develop Strong Relationships: Manage simultaneous customer engagements efficiently with a focus on time to value. Cultivate relationships with several key stakeholders in a variety of roles. Establish champions of the product and develop strategic relationships; create continued value and become a trusted advisor.
Win Together: Workcross-functionally with the appropriate internal teams to support your customers. Work collaboratively with Account Executives and Customer Success teammates to drive change across a diverse account base.
Qualifications:
~ BS degreehighly preferred

~4+ years in a customer facing role preferred

~ Project management skills

Bonus Qualifications:
~ PriorQuickbaseapp-building or administration experience

~ Experience supporting SaaS or other complex IT projects within large enterprises

~ Business process, data modeling and workflow experience

~ Familiarity with relational databases and APIs

Hands-on advanced knowledge ofQuickbase
CAPM or PMP Certification
Flexibility for travel (approximately 20%)
#J-18808-Ljbffr

  • Client Support Representative

    3 weeks ago

    United Kingdom SS&C Full time

    Client Support Representative page is loaded Client Support Representative Apply locations Remote - UK time type Full time posted on Posted 2 Days Ago job requisition id R23244 SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company...

  • Client Support Representative

    2 weeks ago

    United Kingdom Advent UK Full time

    Client Support Representative page is loaded Client Support Representative Apply locations Remote - UK time type Full time posted on Posted 9 Days Ago job requisition id R23244 SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company...

  • Support Representative

    5 days ago

    United Kingdom Techniche Global Ltd Full time

    Techniche Global are supporting an engineering defence contractor to appoint a Waterfront Support Representative The post holder will be able to provide input and subsequently influence the design of: systems, equipment’s, material selection and layout decisions. In order to achieve this, Company is embedding a number of support experienced personnel...

  • Software Support Implementation Representative

    3 weeks ago

    United Kingdom SS&C Full time

    Client Support Representative page is loaded Client Support Representative Apply locations Remote - UK time type Full time posted on Posted 2 Days Ago job requisition id R23244 SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. S. company based on revenue, SS&C is...

  • Software Support Implementation Representative

    2 weeks ago

    United Kingdom Advent UK Full time

    Client Support Representative page is loaded Client Support Representative Apply locations Remote - UK time type Full time posted on Posted 9 Days Ago job requisition id R23244 SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. S. company based on revenue, SS&C is...

  • Client Service Representative

    1 week ago

    United Kingdom Crossbridge Capital Full time

    Company Description Crossbridge Capital is an independent investment advisory firm offering wealth management services to high net worth private clients. With sizable client assets under supervision, and extensive expertise in financial services, Crossbridge Capital has developed an integrated platform to deliver a full range of services to its clients....

  • Client Services Representative

    1 week ago

    United Kingdom Crossbridge Capital Full time

    Company Description Crossbridge Capital is an independent investment advisory firm offering wealth management services to high net worth private clients. With sizable client assets under supervision, and extensive expertise in financial services, Crossbridge Capital has developed an integrated platform to deliver a full range of services to its clients....

  • Customer Support Representative

    2 days ago

    United Kingdom Furbo? Full time

    Customer Support Representative (Non-voice, pet tech company) Chat and Email Customer Support (Non-voice)【 About The Role 】 Tomofun Customer Support team cares deeply, genuinely, and passionately about customer needs, and strives to provide a world-class support experience to our customers in making our customer-centric company successful. Chat and...

  • Customer Services Representative

    2 weeks ago

    United Kingdom Autajon Packaging Full time

    This is an exciting opportunity to join our growing Account Management team, currently consisting of 2 Customer Service Account Managers and 2 Sales Administrators who report into the Head of Account Management. As an Customer Services Representative in our Account Management Team, you will: Engage with clients and be their first line of communication,...

  • Customer Support Representative

    3 weeks ago

    United Kingdom Gtaf Full time

    At Greentech Apps Foundation (gtaf.org ), our mission is to help Muslims better understand Islam by building user-friendly software products. As a Customer Support Representative, you will be responsible for providing exceptional support to our customers through various channels, such as email, chat, and social media. You will address customer inquiries,...

  • Technical Support Representative

    3 weeks ago

    United Kingdom Acresecurity Full time

    Technical Support Representative (French) Summary The Technical Support Representative is a Specialist who provides technical support for acre partners & customers for defined product portfolio. Our service offering will be a major success factor for growing business in our key markets. This will be achieved by providing professional support,...

  • Business Support Officer

    3 days ago

    United Kingdom Creative Support Ltd Full time

    Full-Time, Part-Time An exciting opportunity has arisen to join our not-for-profit organisation as a Business Support Officer. We are seeking a graduate or professional who is highly proactive and well-organised to support operational and administrative output. You will provide efficient support to services dedicated to supporting adults with learning...

  • Client Services Trainee Support Representative

    3 weeks ago

    United Kingdom Specsavers Full time

    Customer Service Assistant - Leatherhead Contract Type Permanent, Full Time Job Family Store Roles | Job Category Trainee Optical Assistant Customer Service Assistant Hours: Full Time – 40 hours (to include working weekends)  Discounted hearing and eyecare benefits Enhanced sick pay (after a year of service) Enhanced pay for family leave...

  • Client Services Trainee Support Representative

    3 weeks ago

    United Kingdom Dumgal Full time

    Location: Various locations within Dumfries and Galloway Council Offices English Street Dumfries, DG1 2DD Contract Type: Permanent Position Type: Full Time Trainee Customer Service Advisor (3) An exciting opportunity is available to join the Customer Services Department of Dumfries and Galloway Council as a Trainee Customer Service Advisor. We’ll...

  • Consultant Service Support

    7 days ago

    United Kingdom Kingstreetpr Full time

    With around 80 team members, our growing Brussels’ office is focused on the delivery of integrated European Affairs and Communications support to its clients across a broad range of sectors. As a result of a new collaboration with global technology trade association Information Technology Industry Council (ITI), we are seeking an experienced...

  • Waterfront Support Representative

    7 days ago

    United Kingdom Techniche Global Ltd Full time

    Techniche Global are supporting an engineering defence contractor to appoint a Waterfront Support Representative The post holder will be able to provide input and subsequently influence the design of: systems, equipment’s, material selection and layout decisions. In order to achieve this, Company is embedding a number of support experienced personnel...

  • Driver/sales Representatives

    3 weeks ago

    United Kingdom FMI Field Management Ireland Full time

    Field Sales Representatives - Door to Door (Clean Drivers License Required) Permanent employee,Full-time· Dublin Your mission Full Time Applicants Only Field Sales Representative - Dublin (Door to Door sales) Calling all aspiring sales stars! Dive headfirst into your dream sales career as a Sales Representative. Picture yourself as the charismatic...

  • Tiffany Service Centre Representative

    3 weeks ago

    United Kingdom LVMH Group Full time

    Tiffany Service Centre Representative - London Service Centre (Dartford) Company: Tiffany & Co Country / Region : United Kingdom City : Dartford Business group: Watches & Jewellery Contract type: Permanent Job Function: Retail Experience required: Minimum 3 years Reference No.: 57118 Date of publication: 2023.06.14 Position Tiffany Employee Culture...

  • Representatives - Sales Agents

    2 days ago

    United Kingdom BMS Performance-PJP Full time

    230 branches · Activity led field sales position meeting Branch Managers & Sales Staff daily · Operating with brand awareness as they key focus · Career progression opportunities Area Sales Representative The Role : Outstanding opportunity for an Area Sales Representative selling a wide range of wood screws into an existing customer base of over...

  • Supporter Services, Specialist Casual

    2 weeks ago

    United Kingdom Liverpool FC Full time

    We are looking for individuals with excellent customer focus to join our Supporter Services team on a casual basis. In this role you will manage inbound and outbound fan/customer contact, resolving complaints and queries and delivering consistently excellent service across phone calls, emails, web chat and face to face. What will you be doing? Efficiently...