Software Support Implementation Representative
3 weeks ago
Client Support Representative page is loaded Client Support Representative
Apply locations Remote - UK time type Full time posted on Posted 9 Days Ago job requisition id R23244 SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.
As a Client Support Representative for the Client Services (CS) Group, you will provide great service to Advent Software’s clients by resolving technical and product functionality inquiries via phone, web, and e-mail to ensure the successful use of our solutions and a high level of customer satisfaction. Are you looking for a place that perfectly blends financial services and technology? At SS&C Advent Client Support, we help make our clients successful by solving their technical challenges and by providing guidance on the use of our various software and services offerings. Excellent training based on 30+ years of industry experience.
· An environment where you will work directly with clients, team members, implementation consultants, and resources across our global office locations to achieve desired results.
·
Strong customer focus and ability to manage and exceed clients’ expectations for support.
· Superior troubleshooting and analysis / resolution skills.
· Excellent written and verbal communication skills in English, with a strong attention to detail.
· Ability to understand and convey client business requirements to senior level resources for escalation.
· Intermediate knowledge of SQL, including be able to understand and write SQL queries and a knowledge of a SQL database and its maintenance.
· Working knowledge of MS Windows, MS Office, system architecture, and environments.
· Flexibility to support market hours.
MIS, computer science, other technical, economics,business management, or finance.
SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
Client Support Representative
locations 2 Locations time type Full time posted on Posted 30+ Days Ago SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.
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