Customer Concerns Coordinator

4 weeks ago


SouthendonSea Essex, United Kingdom OLYMPUS EUROPA SE & CO. KG Full time

Customer Concerns Coordinator KeyMed (Medical & Industrial Equipment) Ltd. (OKM) | Corporate

Type of employment:

Permanent employment

Function:

Quality / Audit / Corporate Governance

Location:

Southend-on-Sea, England, United Kingdom

In this role, you will ensure customer concerns are investigated in a timely and efficient manner, issuing your findings by formally reporting to the original manufacturer and regulatory authorities.

Your responsibilities
  • In this role, you will ensure customer concerns are investigated in a timely and efficient manner, issuing your findings by formally reporting to the original manufacturer and regulatory authorities. Your key responsibilities will include:

Coordinate all aspects of complaint management from initial receipt to closure Perform initial regulatory evaluation to determine the reportability of a case Provide process support and guidance to the designated case owner Participate in complaint meetings, provide updates on activities and highlight issues that may affect achievement of adverse event reporting deadlines Liaise with other departments and external organisations to gather required information Prepare and submit Manufacturers Investigation Reports (or equivalent) to the relevant Competent Authority Ensure complete and accurate complaint records are maintained, including any evidence collected Perform final review to ensure all necessary steps have been completed and correctly documented Provide summary analysis and narrative of vigilance data for review and trending purposes at Quality Management Review meeting
  • Educated in a Legal, Scientific or Engineering related discipline is desirable but not essential
  • Experience in investigations and reporting is desirable
  • Good working knowledge of Microsoft Word, Excel and PowerPoint
  • Previous experience of analysing information and data
  • Ability to understand and interpret regulations and technical related requirements
  • Clear and concise written and spoken communication skills with the confidence to interface with all levels of the organisation
  • Ability to work independently as well as part of a team
  • Patient Focus - We put patients at the heart of everything
  • Integrity - We do the right thing
  • Innovation - We look for new ways to make things better
  • Impact - We take accountability and get things done
  • Empathy - We care for one another and work together
  • You will receive a generous annual leave entitlement that increases over your length of service
  • You will be eligible for private medical cover
  • We offer a comprehensive company pension scheme
  • You will be entitled to an annual health check
  • Opportunity to work on a hybrid remote basis
  • At our HQ, we have a subsidised staff restaurant and free parking
  • Other benefits include discounted gym membership, enhanced parental leave and so much more
About Olympus Corporate The Corporate Division is responsible for centralized functions that include Finance and Controlling, HR, IT, Quality Management and Supply Chain Management. It provides essential services and support to all business divisions. Moreover, it is an important project initiator and leader within the international network.

About Olympus Corporate The Corporate Division is responsible for centralized functions that include Finance and Controlling, HR, IT, Quality Management and Supply Chain Management. It provides essential services and support to all business divisions. Moreover, it is an important project initiator and leader within the international network.

Further information:

We are an equal opportunities employer, and we are committed to ensuring that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown.

At Olympus, we have a dedicated in-house Talent team that cover all areas of the business. As a backup, we have a preferred supplier list (PSL) of vetted suppliers and as such, are unable to accept unsolicited CVs from recruitment agencies or search firms outside of our PSL. Please note that Olympus will not be responsible for any fees, charges or terms associated with any such CVs. #J-18808-Ljbffr

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