Customer Care Assistant Part-time Weekends Only

4 weeks ago


United Kingdom The Massage Company Full time

Customer Service Advisor - Part Time
c24-30 hours per week including weekend and evening availability
50ph + commission + annual bonuses
The Massage Company is looking for a great Customer Service Advisor for its centre in Tunbridge Wells, Kent.
A successful TMC Customer Service Advisor is passionate about bringing high-quality massage to as many local customers as possible and transforming it from the occasional or a treat to a routine and vital part of a better and balanced life for our customers.
Monthly Team Bonus plan
Learning new sales techniques, within the TMC Sales Training programme, by understanding customer types (matching to The Massage Company client profiles) and the skills to overcome questions and match customer needs to our membership options
Professional and personal career opportunities, within exciting new brand
Free monthly employee massage, plus discounted family and partner rates
Selling memberships through face to face discussion, on follow up sales calls, and generating new clientele through promoting The Massage Company member referral
Responsible for scheduling appointments over the phone, on email, and in person
Providing clients with the best massage service advice to fit their needs, and by matching them to the right therapist during the pre-treatment discussions. Our internal TMC Knowledge Base, and training, will support this
Promoting our internal upgrades of hot stones, scalp massage, aromatherapy or ‘fantastic foot treatment’
Must be customer service oriented and able to communicate effectively with customers, colleagues and management
Must be eligible to work in the UK and fluent in English, spoken and written
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