Nights Risk Executive

4 weeks ago


Leeds, United Kingdom Zenith Technologies Full time

Zenith is the UK's leading independent leasing, fleet management and vehicle outsourcing business. An innovative total mobility provider, we offer a unique proposition for car, van and HGV operators in the UK. For over 25 years we've been providing outsourced end-to-end vehicle management solutions for mid to large corporates nationwide & our tailored solutions allow us to provide industry-leading customer service.
We have an opportunity for a customer-focused individual with experience in complaints to join our Consumer Division as a Senior Customer Service Executive.
Our operations span the breadth of the automotive market with commercial vehicles, corporate fleets and consumer leasing. In 2023 we were delighted to be named Leasing Company of the Year (more than 20,000 vehicles) by leading industry publication Fleet News and recently were selected as winners of the Diversity and Inclusion section of the Yorkshire Post Excellence in Business Awards.
We pride ourselves on delivering industry leading customer service. In the unfortunate event a customer does have a complaint we want to ensure we have highly-skilled, customer focused team members available to support them. The team also take the time to identify trends and get to the root cause of complaints to drive improvements across the business.
Working through customer complaints, efficiently managing a caseload meeting expected timescales, keeping escalations to a minimum.
Manage end -to-end complaint process; initial contact with customers, conducting a complaint investigation and ensuring customers satisfaction by providing a resolution in line with FCA guidance.
Ensuring complaints are handled promptly, professionally and in line with both business SLA's and regulatory guidance and timescales.
Support my colleagues in hitting our team targets to drive efficiencies across complaint handling in the team.
Identify trends and root causes of complaints, using the complaints feedback tool to help drive business improvements.
Accelerate, Fleet ware.
Excellent communication skills, able to work effectively on the telephone.
Ideally previous experience within complaints & customer service.
Ability to multi-task - Will need to hold telephone conversations, whilst making detailed notes on the system and accessing different data points.
Company bonus
~ Agile working
~ Private Medical
~ Life Insurance & Critical illness
~25% employer pension contribution
~ We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.


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