Head of Payments

3 weeks ago

London, United Kingdom Cynergy Bank Limited Full time

Hybrid Working Pattern - 3 days in Office & 2 WFH
Cynergy Bank is the UK’s human digital bank serving the needs of ‘scale up’ or medium sized and fast-growing SMEs; high net worth and mass affluent individuals, in essence those market segments that still value human service enabled by great technology.
We recognise that professional and personal lives often overlap and our mission is to help empower our customers to achieve their ambitions by serving all their interdependent banking needs. We provide a comprehensive range of digitally enabled products and services to meet the property finance, business and commercial banking, private banking and personal savings needs of our customers.
Our human and digital model transforms banking for customers who still value a face-to-face relationship that is enabled by the latest digital technology.
We partner with firms such as Google Cloud, Cigniti and Slalom as we continue to innovate in the human digital space.
Cynergy Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Eligible deposits with Cynergy Bank Limited are protected by the UK Financial Services Compensation Scheme .
Competitive Salary and Company Bonus
~210 hours (30 days) holiday plus bank holidays
~ Option to purchase an additional 10 days holiday
~ Pension contribution and Life Assurance
~ Income Protection Scheme and Season Ticket Loan
~ Private Medical Insurance and Health Check (After Probation)
~ Electric Car Scheme and Money Coach (After Probation)

Setting stretching financial goals to improve the commercial performance of the bank’s transactional banking capability. This role will collaborate closely with our Operational Service, Treasury, Finance and IT teams.
Oversee all payment products, domestic and international as well as the Bank’s FX services.
Product P&L responsibility for payments and FX, including accurate forecasting and delivery of all financial metrics.
Develop and execute strategies to optimise payment processing and FX services, improve customer satisfaction and maintain compliance with Regulatory requirements.
Reduction of complaints and effective management of these.
Regulatory compliance.
Strong understanding of P&L, and commercial drivers
Understanding and application of regulatory requirements and frameworks
Payments experience in UK Banking/financial services
Strategic planning
Risk and/or governance responsibilities

Operational planning and performance
Apply risk assessment and management principles to assess compliance and operational risks associated with the role and inherent in the business, to pre-empt any issues and minimise or remove risks
ensuring strong team dynamics, true ownership & accountability and actively coaching individual team members on their performance and personal growth

~ Take accountability of individual commercial performance for payments and FX.

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