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Head of Payments

4 months ago

London, United Kingdom Cleo Full time

We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

If there’s anything we can do to accommodate your specific situation, please let us know.

About Cleo

Most people come to Cleo to do work that matters. Every day, we empower people to build a life beyond their next paycheck, building a beloved AI that enables you to forge your own path toward financial well-being.

Backed by some of the most well-known investors in tech, we’ve reached millions of people to support them throughout their financial lives, from their first paycheck to their first home and beyond. We're hitting headlines too. This year, Forbes named us as one of their Next Billion Dollar Startups , and we were crowned the 'Hottest Tech Scaleup' at the Europas.

Follow us on LinkedIn to keep up to date with new product features and insights from the team.

As we scale, we’re bringing new features and products into the ecosystem at whiplash-inducing pace - across spending cards, credit score coaching, “debt crushing” services and beyond. To continue on our mission at scale, we're looking for a Head of Payments on a 12 month fixed term contract to represent Cleo's payments vision and strategy.

What You'll Be Doing:
  • Representing Cleo’s Payments Vision: Act as the face of payments at Cleo, responsible for defining and measuring payment success metrics, and regularly reporting progress to senior leadership.
  • Strategizing Payment Solutions: Lead the development and execution of a comprehensive payments strategy to enhance transaction efficiency and ensure regulatory compliance within the US payments landscape.
  • Collaboration with Partnerships Team: Work closely with the Partnerships team to stay informed about upcoming developments and trends in payments, ensuring Cleo remains at the forefront of payment innovations.
  • Oversight of Payment Infrastructure: Directly oversee the design and implementation of both front-end payment experiences and back-end payment infrastructure, ensuring a seamless, secure, and user-friendly process for customers.
  • Driving Multi-Year Strategy: Assist in the follow-up, and enhancement of a multi-year payments strategy, setting clear objectives for the growth and scalability of payment operations.
  • Enabling Products Across Cleo: Empower and collaborate with various teams across Cleo to accelerate the integration of payment components into new and existing products.
About You (Must Have):
  • Expertise in the US Payments Landscape: In-depth understanding of and passion for the evolving US payments ecosystem: ACH, RTP, and FedNOW are familiar concepts to you.
  • Strategic Planning Skills: Proven experience in developing and executing comprehensive payments strategies with measurable success.
  • Leadership and Collaboration: Strong leadership abilities with a track record of fostering collaboration across different teams and departments.
  • Systems Thinking: Ability to think at both a high level and in detail, demonstrating a strong aptitude for systems thinking in designing and optimizing payment processes.
About You (Nice to Have):
  • Technical Proficiency: Hands-on experience with payment processing platforms, systems, and technologies used in the payments industry.
  • Data Science Familiarity: Experience working with data science applications and teams, leveraging analytics and insights to inform payments strategy and fraud prevention.
  • Fintech Space Experience: Previous experience in the fintech space, understanding the dynamics of financial technologies and how they can be leveraged to improve payment processes for financial products.

What do you get for all your hard work?

  • A competitive compensation package - This is a level 5 role offering £127K-£158K for the year.
  • Work at one of the fastest-growing tech startups, backed by top VC firms, Sofina, Balderton & EQT Ventures
  • Flexibility: We can’t fight for the world’s financial health if we’re not healthy ourselves. We work with everyone to make sure they have the balance they need to do their best work

Check out our new benefits package here:

If you join us on a fixed term contract, you'll be eligible for the following benefits:

    • 25 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo) pro-rata
    • 6% employer-matched pension
    • Private Medical Insurance via Vitality, dental cover, and life assurance
    • Regular socials and activities, online and in-person
    • We'll pay for your OpenAI subscription
    • Online mental health support via Spill
    • And many more

Interview Process

  • 30-45 minute phone call with Jamie from the Talent Team
  • 45-minute video call with Marika Causer, our Head of Risk & Payments
  • 60-minute video call with two Senior members of the team. We'll ask you to work on a task in preparation for this call, and ask you to prepare a 15-minute presentation.
  • 60-minute CV & past experience interview
  • 30-minute stakeholder management interview

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