Data Support Officer
2 weeks ago
Job Description - Warranty Support Specialist (MER00035TC)
Warranty Support Specialist Group : Daimler Truck AG
The Mercedes-Benz brand is a synonym for top-class product and service quality, cost-effectiveness, reliability, and sustainability, as summed up by the slogan “Trucks you can trust.” Repeatedly, the pioneering spirit at Mercedes-Benz Trucks has generated ground-breaking innovations, from autonomous driving to active and passive safety systems.
As our Warranty Support Specialist, you will ensure company and Dealer compliance in relation to warranty claim submissions and vehicle safety recalls and service measures completion rates.Whist also ensuring system functionality and reporting supports accurate and efficient claim processing to meet warranty cost control and quality requirements..
Manage all Service Measures and Safety Recall processes are dealt in line with Daimler Truck AG SLAs and DVSA’s legislative requirements / achievement targets. This involves making sure that the end-to-end process including the sending of customer letters and reminders with the third-party mailing agent to ensure their performance achieves the relevant SLA’s..
Support Dealer Network/Daimler Truck AG in processing daily administration tasks to develop and ensure efficient claim processing. Work with the Training team to ensure warranty training courses are relevant for the UK market and address current warranty related topics. Establish the most effective methods of training, identify, and close any knowledge gaps throughout the Dealer Network .
Work with the Aftersales training specialists to ensure the correct warranty and safety recall/campaigns message is provided and that the latest information is included in the training that is delivered. Manage the outgoing communications on the network facing website for any warranty and safety recall updates on the relevant publishing system.
Develop, implement, and review systems and processes that improve the Dealer Network’s ability to consistently deliver accurate claims to ensure they are paid first time when submitting claims for processing.
Manage and maintain the UK specific warranty system parameters in line with business strategic planning requirements and Daimler Truck AG mandates. Manage system changes to ensure efficient implementation and onward housekeeping for the UK market
Manage policy and procedure, claims and system queries raised by internal colleagues and Dealer network colleagues. Good understanding of Warranty policies and claims processing either at Dealer or Manufacturer level, preferably with a technical background and/or demonstrable vehicle operational knowledge.
A high level of IT skills is required including Word, Excel, reporting tools & system user acceptance testing.
Excellent communications skills both verbal & written required, with an understanding of German language advantageous.
Ability to work & communicate with all levels of staff within the organisation, being flexible & able to quickly adapt to change.
Previous training delivery experience would be advantageous.
As well as the opportunity to work for a great business who are passionate in everything that we do, we will offer you a competitive salary and discretionary bonus structure. We also hope you will love our products as much as we do, with access to our colleague’s car schemes. On top of that, you will be able to join our pension scheme and you will get a flexible benefit pot that can be used to find the benefits that are right for you .
We are here to support you - we offer access to colleague wellbeing resources, including an Employee Assistance Programme and Mental health First Aiders. What's more, we will also encourage your development, with the training and knowledge you need to reach your potential.
Once you click apply, we will take you through to the Daimler (our parent company) careers portal. Don't forget to follow us on LinkedIn @ Mercedes-Benz Trucks UK Ltd.
We care about your personal data. The General Data Protection Regulation provides you with more control and by submitting an application to us; we consider this to be an agreement to process your personal data in support of our recruitment and selection process.
Data categories that we process in relation to your application are the ones that you provided as part of the application process. We process your personal data in relation to the application, in accordance with the legal requirements. Recipients of your personal data within our company are the managers of the specialist unit in charge of filling the position and the responsible colleagues from HR.
Your application data is held within our secure application tracking system called Taleo – you will be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone throughout the recruitment process so that we can keep you updated and inform you of your progress through the recruitment process. We limit the storage of your data to the necessary period. If you have any questions about any matter relating to data protection or the personal data that we process about you for the purpose of personnel recruiting, please contact the Chief Officer of Corporate Data Protection for the Daimler Group at the following address: Daimler AG, HPC E600, 70546 Stuttgart, data.protection@daimler.
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