Customer Contact Advisor

3 weeks ago


United Kingdom Sy3 Full time

Customer Contact Advisor Porsche Experience Centre

Location : Office based (Porsche Experience Centre Silverstone Circuit, Towcester, NN12 8GR)

Salary : GBP23.5K per annum, increased to GBP25K on successful completion of probation + Potential Annual Bonus of 10%

Contract : 37.5 Hours per week, Monday to Friday

Rotational Hours: 8:00 to 16:30, 8:30 to 17:00 and 9:00 to 17:30

Benefits: 25 days plus annual leave plus BH, Holiday buy and sell scheme, Employee referral scheme, Private health insurance, Pension contribution, Eye test vouchers, Electric vehicle salary sacrifice scheme, Employee assistant programme.

We are DEKRA Automotive, we have a incredible opportunity to support a luxury brand as our Customer Contact Advisor, you will be joining our global business employing over 44,000 employees in more than 50 countries on all five continents

In the UK, we offer diverse services across automotive, oil and gas, insurance and chemical and process safety industries.

As our Customer Contact Advisor, you will deliver a Porsche Experience to match the product by managing customer calls and Porsche Cars GB correspondence in line with the Porsche Experience Centre vision.

You will build relationships with everyone associated with the brand and deliver a professional level of service tailored to each individual customer s needs.

In addition to this as our Customer Contact Advisor you will be responsible for:

  • Receiving calls and correspondence which may be requests for information, booking requests or amendments, ensuring compliance to agreed departmental SLA & KPI s.
  • Handling all calls and correspondence from both internal & external customers.
  • Fulfilling outbound call activity as required.
  • Accurately updating the Porsche Customer database as required.
  • Processing payments via an online system.
  • Processing and fulfilling customer invitations following their purchase of a Porsche model.
  • Building up and continuously updating individual specialist knowledge in relation to the Porsche products and PCGB strategy.
  • Conducting Porsche Experience Centre reception duties on occasion.

In order to be successful in this role you must have / be:

  • Ability to demonstrate experience of working within a Customer Service environment
  • Ability to provide excellent customer service both over the telephone or face to face
  • PC literate and excellent VDU/keyboard skills
  • The aptitude and desire to gain good all-round product knowledge

If you feel you have the necessary skills and experience to be successful in this role, click on APPLY today

No agencies please.

#J-18808-Ljbffr
  • Inbound Sales Advisor

    2 weeks ago


    United Kingdom Contact Centre Monthly Full time

    Inbound Sales Advisor 32 hours per week – 3 nights on, 3 nights off Manchester Airport/Wythenshawe, Manchester (Office Working) Contract: Permanent Shifts: Opening hours are Monday – Sunday 10pm – 10amNIGHT SHIFTS CCA Recruitment are excited to be recruiting for an inbound Sales Advisor who are looking to work night shifts within a role that...


  • United Kingdom Sy3 Full time

    Customer Contact Advisor Porsche Experience Centre Location : Office based (Porsche Experience Centre Silverstone Circuit, Towcester, NN12 8GR) 5K per annum, increased to GBP25K on successful completion of probation + Potential Annual Bonus of 10% Contract : 37.5 Hours per week, Monday to Friday Benefits: 25 days plus annual leave plus BH,...


  • United Kingdom Vertu Motors group Full time

    Are you passionate about customer service and looking for a new opportunity within a rapidly growing organisation? Here at Vertu Motors, we are looking for enthusiastic, driven people to join our Contact Centre to help drive our success! This is a full-time permanent position with a 42-hour week. You will be working Monday-Friday 9:30am-6pm and alternate...


  • United Kingdom Cleveland Clinic Full time

    Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare. We believe that every life deserves world class healthcare. Job Summary Hours: Rota between the hours of Monday - Friday 7:30am - 8:00pm and Saturdays 7:30am - 3:30pm Location: 40 Grosvenor Place, London, SW1X 7AW - full-time in the office ...


  • United Kingdom Smartsearch Recruitment Ltd Full time

    Customer Service Advisor, based on the Wrexham Industrial Estate, Salary £24,683.75, Benefits include pension, life assurance, Private medical insurance, training opportunities, Canteen on-site, employee rewards / discounts, cycle to work scheme, social events and on-site parking. We have an exciting opportunity for a Customer Service Advisor to work for...


  • United Kingdom Venatu Consulting Ltd Full time

    Customer Support Advisor Mexborough GBP24,390 Our client is looking for a Customer Support Advisor to cover a Maternity leave position. The vacancy will be for 12 months on a fixed term contract with a possibility of permanent employment. The purpose of the vacancy is to ensure that the validating of customer orders is carried out in a timely, accurate...


  • United Kingdom Crossroads Truck & Bus Limited Full time

    Customer Service Advisor Normanton Depot Crossroads Truck & Bus Ltd is the Volvo Truck and Bus specialists across Yorkshire and Lincolnshire. We provide a total transport solution for the industry, from new trucks to used trucks, and parts and servicing for trucks, buses and trailers. We are recruiting for a Customer Service Advisor to join our...


  • United Kingdom Stephen James Group Full time

    CUSTOMER SERVICE ADVISOR . Stephen James BMW has a great opportunity for a Customer Service Advisor to join our prestigious Bromley centre and be the first point of contact for our customer telephone enquiries. If you are customer centric, with a great telephone manner as well as organised and efficient this is a great opportunity to follow a career with...


  • United Kingdom FM Conway Ltd Full time

    Customer Service Advisor Vacancy at FM Conway! FM Conway is looking to recruit a Customer Service Advisor to work within our Aggregate and Asphalt division, based at our Head Office in Sevenoaks, Kent. You will join us on a full time, permanent basis working Monday to Friday, 08:30 to 17:00. Responsibilities of our Customer Service Advisor -Maintaining...


  • United Kingdom Domestic & General (D&G) Full time

    Customer Sales Advisor -Customer Support Sales(Remote & Hybrid)


  • United Kingdom Cldrecruitment Full time

    Job Description Customer Service Advisor Huddersfield £20,500 + DOE My Client are a well known Law Firm are looking for some Customer Service Advisors to join their Family feel team. The main purpose of this role is to provide an amazing customer experience from the start of the customers journey through to putting them in touch with the solicitors. This...


  • United Kingdom Jark PLC Full time

    Customer Service Advisor Sherburn in Elmet Monday to Friday 08:00 am - 16:30 pm We are currently recruiting Customer Service/Sales Advisors to join our client's team in Sherburn in Elmet. Main Responsibilities: Dealing with incoming calls; advise customers on products Dealing with all aspects of customer services - chasing deliveries, arranging...


  • United Kingdom Robert Bosch Group Full time

    Customer Service Advisor (Brand Advisor) Full-time Do you want to influence the future of service and shape customer experience for some of the world’s leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all...


  • United Kingdom SS&C Full time

    Overview SS&C is the largest global investor service provider, servicing more than 55 million investors. Continually investing in global technology and services across the spectrum of distribution channels including: Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Banks and Insurers. Investor servicing is...


  • United Kingdom Zhuorim TTR UK Full time

    Zhuorim TTR UK manufactures and distributes wax, wax resin and resin thermal transfer ribbons (TTR) as well as producing magnetic ink character recognition (MICR ribbon) and other specialised printing products. We are owned by Zhuoli Imaging Technology Co. Ltd, a privately owned Chinese company and we are the latest addition to the Zhouli Group. We are...


  • United Kingdom Zhuorim TTR UK Full time

    Zhuorim TTR UK manufactures and distributes wax, wax resin and resin thermal transfer ribbons (TTR) as well as producing magnetic ink character recognition (MICR ribbon) and other specialised printing products. We are owned by Zhuoli Imaging Technology Co. Ltd, a privately owned Chinese company and we are the latest addition to the Zhouli Group. We are...


  • United Kingdom Interaction - Wolverhampton Full time

    Interaction Recruitment are seeking a Customer Account Advisor for our client in Dudley Duties Include: Keeping good rapport with current customers and ensuring they are receiving excellent customer service. Updating in house systems with all information with orders. Updating customer database with prospect customers. Speaking new customers on order...

  • Service Advisor

    2 weeks ago


    United Kingdom in Newbury Full time

    SERVICE ADVISOR Basic Salary - £25,000 + Bonus Working Hours - Monday - Friday 8am till 6pm & 1 in 3 Saturdays 8.30 till 1.30pm Location - Ilford Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service. Responsibilities of a Service Advisor ·Take...


  • United Kingdom Success at School Full time

    JLR Customer Service Advisor Apprentice - Barretts JLR Ashford JLR Customer Service Advisor Apprentice - Barretts JLR Ashford JLR is the UK's largest automotive manufacturer, built around two iconic British car brands: Land Rover, the world’s leading manufacturer of premium all-wheel drive vehicles; and Jaguar, one of the world’s premier luxury...


  • United Kingdom Stephen James Group Full time

    CUSTOMER SERVICE ADVISOR . Stephen James BMW has a great opportunity for a Customer Service Advisor to join our prestigious Bromley centre and be the first point of contact for our customer telephone enquiries. If you are customer centric, with a great telephone manner as well as organised and efficient this is a great opportunity to follow a career with...