Senior Network
2 weeks ago
Permanent
Technical Network Engineer role, responsible for supporting the Network Infrastructure and associated DC services. This includes operational and administrative tasks under an ITIL framework to deliver support for two Data Centre's. The role is to deliver Network Service Requests, Incident resolution, and Change execution for the Data Centre's network environments.
Strong Network Data and Security knowledge. CCNA Level networking knowledge.
Prior experience of NoC/Incident Handling and supporting Network technologies such as routing/switching, Firewalls, load balancers, and proxies that underpin multiple data centres.
Experience working with alerting and monitoring tools such as CISCO DNA-C, Prime, Nagios etc.
Experience working with any ITSM tool such as Service Now.
ITILv3/ITIL4 certified or recent relevant experience working in ITIL controlled environment.
Operational support of Network environments across two UK Data Centres.
Support in-house ticket analysis, workgroup management and escalations.
Support Service utilities that underpin regional IT operations, including Monitoring & Alerting products.
Technically support any requirements across the Cyber Security, Application, and Infrastructure groups in region.
Follow asset management processes in region and improve CMDB accuracy.
Document and control Standard Operating Procedure (SOP's) for IT processes.
Collaboration with other teams across Linux, Windows, and DB teams.
Experience with Packet Analysis.
Experience in network tools such as DNA Centre/Infoblox/Prime.
Quickly able to technically analyses, diagnose, and resolve technical operational incidents and requests.
Resolve issues with a desire to maintain service uptime & performance
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