Event Planning Supervisor

2 weeks ago


Edinburgh, United Kingdom Virgin Hotels Edinburgh Full time

Events Supervisor
The food and beverage management team orchestrates the magic of the guest dining experience by leading a team of passionate individuals.
Our goal is to create an ambiance where locals and visitors feel at home, and we always have something up our sleeve to impress. In helping you understand your role in working for a progressive, environment conscious, world class organization, the following is a list of your essential job responsibilities. You are responsible for helping to build a team of talented individuals who never let the ball drop. This means creating and monitoring a consistent training program that keeps the team on their toes
Help to manage the communication relationship between guests and all areas involved: special requests from guests, needs of guests to the kitchen, service issues and guest recovery opportunities. You must communicate your expectations for your teammates clearly each shift and remain consistent in your messaging.
This is not an office job Although you help to lead your team through the process of troubleshooting and you help empower them to resolve upset, you are still actively involved in the solution. The outlets are designed to encourage unplanned gatherings and last-minute events. Your time management skills will be tested between having a strong floor presence, dedicated training time and business deliverables.
The main priority is the guest experience, monitoring the floor, training, and consistent leadership. Inventory controls, P&L knowledge, waste of product, crockery, glass, equipment, etc. Handling daily tasks of: running a variety of different events from Weddings to banquets, driving revenue through food and wet led means, checking opening/running/closing duties of staff, monitoring that uniform & grooming standards are met, ensuring Virgin standards and protocol are being practiced through departments.
Training of Teammates: help to organize onboarding, deliver consistent training, have twice daily sit downs with new members (before and at end of shift), ensure that exams are conducted on time and according to flow of manual. Making sure the new members have all the tools, uniform and supplies to have a positive training experience
What qualities are we looking for?
Collaborative approach with all departments, particularly food & beverage and sales & marketing
Able to change direction and work on multiple project aspects at once. Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and striving to deliver high quality and brilliant customer service.
Current, legal, and unrestricted ability to work in the UK.
2-3 years experience in a full-service hospitality establishment, preferably in the meetings & events sphere.
*Virgin Hotels celebrates diversity and welcomes teammates from all backgrounds.



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