Senior Field Service Engineer

3 weeks ago

Glasgow, United Kingdom Heels & Brogues Group Full time

Heels & Brogues Recruitment are working with one of our top clients to expand their Coffee Senior Field Service Engineer team. Job Title: Senior Field Service Engineer Salary: £36,000 (OTE £60,000) plus an annual bonus of 5% Location: Glasgow/ Edinburgh Benefits for the Field Service Engineer:

  • Private Medical Insurance (Taxable Benefit)
  • Company van. Available for private use (Taxable Benefit)
  • Full uniform/PPE
  • Laptop, Mobile phone, Company Credit Card and Fuel card
  • 25 days annual leave plus bank holidays
  • Weekly overtime rate is £22.50 per hour after 47.5 hours
  • Weekend overtime rate is £22.50 per hr
  • Bank holiday overtime rate is £30 per hr plus an additional £50 standby
  • 40 hours standard working week plus 2.5 hours per week unpaid lunch break. Plus 5 hours travelling time paid at £10 per hour
  • Non-Contributory company pension scheme (company pays 10%)
  • Death in Service. 4 times annual salary to nominated persons
  • Full training supplied although must have previous experience in electrical and engineering from previous employment.
As a Coffee Senior Field Service Engineer, you will receive full training before joining the 1-4 weekend rota, allowing you to become an integral part of our team. They are seeking a positive and enthusiastic Coffee Senior Field Service Engineer to join their team; however, experience in another electro-mechanical field service role would be considered. Main duties and responsibilities for a Senior Field Service Engineer:
  • To drive, develop and support a team of engineers
  • Provide expert advice and mentoring to team of engineers within the field to develop engineer’s technical competencies through on-site visits and 1 to 1’s giving constructive feedback accordingly
  • To ensure that the area engineer KPI’s are on track with plans being put in place to address shortfalls in conjunction with the Service Team Manager
  • To attend break down calls/escalated calls either with or without local engineer in attendance on escalated calls
  • To install, commission and set up the companies Commercial Coffee equipment
  • To ensure the area engineer’s van inventories are updated with relevant spare parts for the local machine estate with parts being booked in and out correctly
  • Audit engineer spares, on site practices, vans, tools, PPE, machine software versions, technical updates
  • Ensure engineers full understanding and compliance with all the company policies, procedures and processes
  • Liaise with the Scheduling team daily for efficient route planning of allocated engineers
  • Carry out annual stock takes with allocated engineers
  • Liaise with the Technical Team for upgrades and enhancements on equipment in the field
  • Bi-annual team meetings run in collaboration with the Team Service Manager
  • To manage and supply timely paperwork, including full completion of service reports
Requirements for Senior Field Service Engineer:
  • Proven track record in driving and developing a team of engineers
  • Strong electro-mechanical knowledge
  • Professional in nature, strong communication, interpersonal skills and ability to collaborate effectively with team, colleagues and customers to represent the business in a positive manner
  • Flexibility is a requirement for this field-based role
  • Good organisational and problem-solving skills
Schedule: Monday to Friday (1 in 4 Weekend) Come and join the team and be a valued member, by joining a forward thinking company that is in the coffee industry who can secure your future with its extensive range of contracts and UK presence

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