Field Service Engineer

4 weeks ago


Glasgow, United Kingdom Heels & Brogues Group Full time

Heels & Brogues Recruitment are working with one of our top clients to expand their Coffee Senior Field Service Engineer team.
Job Title: Senior Field Service Engineer
Salary: £36,000 (OTE £60,000) plus an annual bonus of 5%
Benefits for the Field Service Engineer:
* Private Medical Insurance (Taxable Benefit)
* Company van. Available for private use (Taxable Benefit)
* Laptop, Mobile phone, Company Credit Card and Fuel card
* 25 days annual leave plus bank holidays
* Weekly overtime rate is £22.50 per hour after 47.Weekend overtime rate is £22.Bank holiday overtime rate is £30 per hr plus an additional £50 standby
* 40 hours standard working week plus 2.Plus 5 hours travelling time paid at £10 per hour
* Non-Contributory company pension scheme (company pays 10%)
* Death in Service. Full training supplied although must have previous experience in electrical and engineering from previous employment.
As a Coffee Senior Field Service Engineer, you will receive full training before joining the 1-4 weekend rota, allowing you to become an integral part of our team.
They are seeking a positive and enthusiastic Coffee Senior Field Service Engineer to join their team; however, experience in another electro-mechanical field service role would be considered.
Main duties and responsibilities for a Senior Field Service Engineer:
* To drive, develop and support a team of engineers
* Provide expert advice and mentoring to team of engineers within the field to develop engineer's technical competencies through on-site visits and 1 to 1's giving constructive feedback accordingly
* To ensure that the area engineer KPI's are on track with plans being put in place to address shortfalls in conjunction with the Service Team Manager
* To attend break down calls/escalated calls either with or without local engineer in attendance on escalated calls
* To install, commission and set up the companies Commercial Coffee equipment
* To ensure the area engineer's van inventories are updated with relevant spare parts for the local machine estate with parts being booked in and out correctly
* Audit engineer spares, on site practices, vans, tools, PPE, machine software versions, technical updates
* Ensure engineers full understanding and compliance with all the company policies, procedures and processes
* Liaise with the Scheduling team daily for efficient route planning of allocated engineers
* Liaise with the Technical Team for upgrades and enhancements on equipment in the field
* Bi-annual team meetings run in collaboration with the Team Service Manager
* To manage and supply timely paperwork, including full completion of service reports
Requirements for Senior Field Service Engineer:
* Strong electro-mechanical knowledge
* Flexibility is a requirement for this field-based role
* Schedule: Monday to Friday (1 in 4 Weekend)
Come and join the team and be a valued member, by joining a forward thinking company that is in the coffee industry who can secure your future with its extensive range of contracts and UK presence #J-18808-Ljbffr



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