Complaints Manager Complaints Manager

3 weeks ago


Addlestone Surrey, United Kingdom 4Healthcare Full time

To manage the Green Scene service provision for residents and communities within Runnymede Borough Council including the in-house operational grounds maintenance service.
To be the lead person for all enquiries and complaints relating to green spaces across the borough.
Work in partnership with colleagues across Runnymede Borough Council, elected members, trusts, community groups, Surrey County Council, and all other key stakeholders to create a dynamic, innovative, and modern service.
Location – Addlestone, KT15 (Hybrid – 3 days in-office)
Working - Monday to Friday, 9am till 5:30m (37hrs per week)
Starting - ASAP
Duration – on-going temporary contract
Hourly rate - £30Ph via umbrella
Working with the Green Scene Supervisor management of the in-house grounds maintenance service including fine turf, grass cutting, woodland management, weed spraying, jet washing and other related activities.
Working with the Green Scene Supervisor and Health and Safety Manager arrange for recruitment of staff, scheduling of work, suitable training and induction of new staff.
Manage and procure as necessary, all ground’s maintenance, playground inspection, cemeteries, allotments and other relevant parks and green spaces contracts.
Project manage capital and revenue improvements and maintenance work as required and ensure adherence to timescales and budget.
Responsible for drafting committee reports relevant to the service and attendance at some evening committee meetings.
Production, review and delivery of effective operational strategies, policies, and activities including site specific operational management plans. Work with the Corporate Head of Environmental Services and Operations Manager to devise and promote a new whole systems approach to performance management incorporating key performance indicators, rotas and schedules to deliver key corporate projects and programmes within Parks and Green Spaces.


  • Complaints Manager

    2 days ago


    Reigate & Banstead, Surrey, United Kingdom Fusion People Full time

    Job Title: Complaints Manager Location: Reigate Salary: £35,000 per annum Reporting to: Internal Operations Manager The key element to the role of Complaints/Customer Service Manager is to support the Internal Operations Manager by managing the day-to-day customer service function, including managing incoming ‘expressions of dissatisfaction’ and...


  • Addlestone, Surrey, United Kingdom 4Recruitment Services Full time

    To manage the Green Scene service provision for residents and communities within Runnymede Borough Council including the in-house operational grounds maintenance service. To be the lead person for all enquiries and complaints relating to green spaces across the borough. Work in partnership with colleagues across Runnymede Borough Council, elected...


  • Addlestone, Surrey, United Kingdom Adversa Recruitment Full time

    Working Hours: Full-time (37 hours per week) Work Base: Civic Centre Station Road Addlestone (Hybird Working) Are you passionate about preserving and enhancing green spaces for communities? Collaborate with stakeholders, including community groups and local authorities, to develop and implement strategies for improving green areas. * Experience in...


  • Staines-upon-Thames, Surrey, United Kingdom ALS Recruiting Ltd Full time

    Role Purpose: ~ To control Air Freight accounts on a start to finish basis, and develop excellent customer relationships through the delivery of consistent and high-quality service. Position Specification: Manages all bookings from start to finish for allocated customers Develops relationship with allocated customers Issues booking instructions to...


  • Staines-upon-Thames, Surrey, United Kingdom ALS Recruiting Ltd Full time

    Job Description Role Purpose: ~ To control Air Freight accounts on a start to finish basis, and develop excellent customer relationships through the delivery of consistent and high-quality service. Position Specification: Manages all bookings from start to finish for allocated customers Develops relationship with allocated customers Issues booking...


  • Staines-upon-Thames, Surrey, United Kingdom ALS Recruiting Ltd Full time

    Role Purpose: ~ To control Air Freight accounts on a start to finish basis, and develop excellent customer relationships through the delivery of consistent and high-quality service. Position Specification: Manages all bookings from start to finish for allocated customers Develops relationship with allocated customers Issues booking instructions to...


  • Addlestone, Surrey, United Kingdom PropertyWeek4Jobs Full time

    Job Role: Visiting Development Manager (Ref 2320) Retirement - Independent Living Hours: Monday-Friday 9am-5pm (35 hours per week) Maintain a high profile around the development / office,ensure our residents are checked within our requirements. In the event of an emergency, call the appropriate response team or authorities. Carry out daily checks...


  • Addlestone, Surrey, United Kingdom Schindler Limited Full time

    You Join Schindler and help us elevate our world: We employ talented individuals in over 100 countries worldwide to design, develop, install, maintain and modernise the mobility systems that keep the world's urban population on the move. We offer a dynamic, forward-looking work environment that enables our employees to innovate and excel in their chosen...

  • Green Spaces Manager

    3 weeks ago


    Addlestone, Surrey, United Kingdom 4Recruitment Services Full time

    To manage the Green Scene service provision for residents and communities within Runnymede Borough Council including the in-house operational grounds maintenance service. To be the lead person for all enquiries and complaints relating to green spaces across the borough. Manage the Green Spaces service including for following activities: Liaison with...

  • Green Spaces Manager

    3 weeks ago


    Addlestone, Surrey, United Kingdom 4Healthcare Full time

    Info: To manage the Green Scene service provision for residents and communities within Runnymede Borough Council including the in-house operational grounds maintenance service. To be the lead person for all enquiries and complaints relating to green spaces across the borough. Manage the Green Spaces service including for following activities: Liaison...


  • Reigate, Surrey, United Kingdom Undisclosed Full time

    Title: Customer Excellence Manager Length: 6 months Rate: £550.00 P/D via Umbrella Location: Reigate – 2 days in the office What you need to know: Reporting to the Head of Customer Support, we are seeking a dynamic and experienced Customer Excellence Manager to join our team. This senior management role will be responsible for overseeing and...


  • Reigate, Surrey, United Kingdom Undisclosed Full time

    Job Description Title: Customer Excellence Manager Length: 6 months Rate: £550.00 P/D via Umbrella Location: Reigate – 2 days in the office What you need to know: Reporting to the Head of Customer Support, we are seeking a dynamic and experienced Customer Excellence Manager to join our team. This senior management role will be responsible for...


  • Reigate, Surrey, United Kingdom Undisclosed Full time

    Title: Customer Excellence Manager Length: 6 months Rate: £550.00 P/D via Umbrella Location: Reigate – 2 days in the office What you need to know: Reporting to the Head of Customer Support, we are seeking a dynamic and experienced Customer Excellence Manager to join our team. This senior management role will be responsible for overseeing and...


  • Reigate, Surrey, United Kingdom Experis - ManpowerGroup Full time

    Responsibilities: This role is critical in bringing together the areas of excellence in ensuring customer outcomes and mitigation of our risk are at the forefront To have responsibility for and thought-leadership in the delivery of certain work-types/processes, taking a systems thinking approach To supervise, develop, lead and motivate a team or teams...


  • Reigate, Surrey, United Kingdom Experis - ManpowerGroup Full time

    Responsibilities: This role is critical in bringing together the areas of excellence in ensuring customer outcomes and mitigation of our risk are at the forefront To have responsibility for and thought-leadership in the delivery of certain work-types/processes, taking a systems thinking approach To supervise, develop, lead and motivate a team or teams to...


  • Addlestone, Surrey, United Kingdom PropertyWeek4Jobs Full time

    External Job Advert Job Role: Visiting Development Manager (Ref 2320) Location: Addlestone, Surrey Salary: From £21,000 per annum plus benefits Job Sector: Retirement - Independent Living Hours: Monday-Friday 9am-5pm (35 hours per week) The job role Maintain a high profile around the development / office,ensure our residents are checked within...


  • Reigate & Banstead, Surrey, United Kingdom Experis Full time

    Responsibilities: This role is critical in bringing together the areas of excellence in ensuring customer outcomes and mitigation of our risk are at the forefront To have responsibility for and thought-leadership in the delivery of certain work-types/processes, taking a systems thinking approach To supervise, develop, lead and motivate a team or teams to...

  • Registered Manager

    3 weeks ago


    Surrey, United Kingdom Synergy Fostering Full time

    Registered Manager | Southwark, London | Full Time | Competitive salary depending on experience Our client is one of the most supportive independent fostering agencies in London. They are passionate about helping people foster and developing the value they bring to children who cannot be with their own parents They are seeking an experienced registered...

  • Head Of Green Space

    2 weeks ago


    Addlestone, Surrey, United Kingdom Coyles Full time

    One of our local authority clients are currently recruiting for a Head of Green Space. This is a temporary contract for 2 months with possible further extension based on budget and performance. Main Purpose of Post/Job Summary The successful post holder will manage the Green Scene service provision for residents and communities within the Council...


  • Surrey, United Kingdom Jackson Sims Recruitment Ltd Full time

    **Block Property Manager** Location: London Hours: Monday - Friday 9-5:30pm **Salary**: £30,000PA - £42,000PA + benefits! Type: Hybrid working MAIN DUTIES OF A BLOCK PROPERTY MANAGER: - As a block property manager you will be responsible for the day-to-day management of your own portfolio of properties. - Liaising with tenants, Leaseholders,...