German Speaking Customer Service Agent

2 weeks ago

Basildon Essex, United Kingdom Fiserv, Inc. Full time

German Speaking Customer Service Agent page is loaded German Speaking Customer Service Agent Apply remote type Onsite locations Basildon, Endeavour Drive time type Full time posted on Posted 15 Days Ago job requisition id R-10332509

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

German Speaking Customer Service Agent Job Description *

In this role of a German Speaking Customer Service Agent, you will collaborate closely with our existing team in Germany, providing exceptional customer service to our clients.

Key Duties:

  • Handling Telephone calls and providing written support regarding card payment terminals and ATMs
  • Solving customer inquiries of a technical nature
  • Carrying out error analysis
  • Scheduling of service technicians and terminal exchange orders
  • Permanent review and optimisation of existing work processes

What we are looking for:

  • Excellent customer service experience (preferably Call centre experience)
  • Enjoy direct and indirect customer contact
  • Fluent/Advanced in German (verbal & written)
  • Knowledge of English desirable, preferably a second foreign language / multilingual is beneficial (e.g. Dutch, French, Italian, Turkish)

What Fiserv offers:

  • Hybrid working
  • Competitive salary
  • 22 days annual leave, increasing with length of service, plus bank holidays
  • Enhanced maternity, paternity, and adoption leave
  • Healthcare enrollment
  • Life Insurance
  • Unlimited career development opportunities
  • Service & recognition awards
  • Company laptop
  • An employer who actively supports and encourages diversity in the workforce

Thank you for considering employment with Fiserv. Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune magazine's "World's Most Admired Companies" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.

About Us

There's a reason why Fiserv is the global leader in information management and electronic commerce systems for the financial services industry. It's our people. If you are a talented professional who gets excited by the challenge of helping Fiserv lead the transformation of financial services technology for our clients' benefit, we encourage you to explore career opportunities with Fiserv, where turning possibilities into realities is the norm.

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