Associate Director

2 weeks ago


Aberdeen, United Kingdom Construction & Property Recruitment Full time

My client is a leading Property Management firm dedicated to providing exceptional services in property management, development, and investment. With a focus on integrity, innovation, and client satisfaction. They are currently seeking a dynamic and experienced individual to join the team as an Associate Director, with a minimum of 5 years factoring experience. The role will involve the management of both Aberdeen and Inverness offices, with an expectation of spending time in both offices on a weekly basis. As the Associate Director, you will be responsible for ensuring the highest level of client satisfaction, and the delivery of team coaching, development and training. Key Responsibilities:

  • Provide strategic leadership and direction to the property management team, fostering a culture of excellence, and continuous improvement.
  • Assess and identify opportunities for continuous improvement initiatives, which deliver improved customer experience and satisfaction.
  • Cultivate strong relationships with clients, to deliver best-in-class customer service and address enquiries or issues in a timely manner.
  • First point of escalation in customer complaints.
  • Attend owner's meetings/AGM's with Property Managers to ensure that expectations are being met.
  • Recruitment support and implement interim and annual performance review and goal setting meetings for the team.
  • Deliver regular team meetings.
  • Ensure profitability across the team.
  • KPI's in customer retention, customer satisfaction, team retention and revenue vs cost.
Qualifications:
  • Minimum of 5 years property factoring experience.
  • Excellent leadership, communication, and interpersonal skills, with the ability to motivate and inspire a team.
  • Ability to set and manage targets.
  • Must have the ability to demonstrate an analytical and solution focused approach to business challenges.
  • Proficiency in property management software and Microsoft Office Suite.
  • Full, clean driving licence
  • Must be able to commute between Aberdeen and Inverness and spend time between both offices on a weekly basis.
Benefits:
  • Competitive salary commensurate with experience.
  • Annual bonus
  • Car allowance (£4,500 per annum)

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