Facilities Co-ordinator
4 weeks ago
Job Title: Facilities Co-Ordinator
Are you ready to join a leading property management company known for delivering outstanding customer service? Based in Gateshead, our client is seeking a motivated and organised Facilities Co-Ordinator to support smooth operations at a busy business centre while maintaining excellent customer satisfaction.
As the Facilities Co-Ordinator, you'll be the key point of contact for contractors, tenants, and visitors, ensuring seamless day-to-day operations within the business centre. You'll assist in resolving maintenance issues by liaising with contractors, coordinating schedules, ensuring health and safety compliance, and associated administrative tasks.
You'll be joining a super friendly, supportive, and welcoming team, working closely with the Facilities Manager. You will predominantly be based out of one business centre, however you will be required to provide assistance across multiple business centres in Gateshead, as and when required. For this reason, having your own transport and a full driving license is highly advantageous.
Contract Type: Permanent, Full-Time, Office-Based
Working Hours: Monday - Friday, 8:30AM - 5:30PM, 40 hours per week
25 days of annual leave plus additional birthday leave
Volunteering days to contribute to the community
Cycle to work scheme
Eye care vouchers for optical health
Pension contributions
Access to health and well-being support
Dental plan and discounted gym membership
Technology discounts for personal useThe Role:
While previous experience in a facilities role is beneficial, it's not essential. Our client is looking for a stand-out candidate who is personable, professional, and thrives on building strong relationships. As this is a customer-facing role, you will be the first point of contact for tenants renting office spaces in the business centre, making you the face of the company
If you have a positive attitude and experience in customer service where you've provided exceptional support, along with strong administrative skills, our client will provide training to help you excel in this role. This position is perfect for candidates with backgrounds in front-of-house, reception, property management, facilities, or customer service
Front of house and reception duties to welcome tenants, visitors, and contractors.
Provide information, advice, and guidance to contractors, tenants, and visitors via phone, email, and in-person.
Assist tenants with maintenance requests and resolve any issues through the helpdesk system.
Support the Facilities Manager with administrative tasks across three properties.
Schedule and coordinate contractor visits, ensuring all works are completed to the highest standards.
Compile and communicate Fire Risk Assessments and Health & Safety reports to tenants and clients.
Support ESG tenant engagement activities and tenant events.
Conduct contractor site inductions and maintain up-to-date documentation.
Stay aware of building projects and events to provide optimal support to tenants.
Undertake any other general and administrative tasks as required by the Facilities Manager. At least 2 years' experience in a customer service or front of house role.
Experience in property management or facilities management preferred.
Ability to manage multiple tasks, organise contractor schedules, and respond to urgent maintenance requests.
Proficiency in Microsoft Office and basic knowledge of social media platforms.
If you're an organised, customer-focused professional with a passion for property management, we'd love to hear from you Apply now and become part of a team that values expertise, professionalism, and excellent service.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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