Customer Service Manager
3 weeks ago
Join Us as a Customer Liaison Manager Are you ready to make a real difference in communities across the UK and Ireland? At Vortex Companies, we're leading the way in trenchless rehabilitation—delivering innovative solutions that protect water systems, extend asset life, and build a more sustainable future. Now, we're looking for a Customer Liaison Manager to help us strengthen relationships and keep projects running smoothly.
Reporting To: Managing Director
You'll be the voice of our projects—planning and delivering strategic engagement activities that keep customers informed and communities connected. From reducing complaints to building trust, your work will ensure every project leaves a positive impact.
Lead proactive customer engagement for water authority contracts.
Build strong community relationships through site visits and clear communication.
Resolve concerns quickly and professionally, reducing complaints.
Collaborate with project teams to anticipate and address issues.
Experience in customer engagement or stakeholder management (utilities, construction, or infrastructure preferred).
Knowledge of social media, email, and community outreach.
IT proficiency (Microsoft Office, CRM systems).
Full UK driving licence and flexibility for occasional evening/weekend meetings.
Competitive salary and benefits.
Career progression and professional development.
Private healthcare, Cycle to Work scheme, Life Assurance.
Referral bonuses and company awards.
Be part of a global network committed to innovation and sustainability.
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