Manager-Account Manager

2 months ago

London, United Kingdom Coralogix, inc. Full time

By enabling users to define different data pipelines per use case, we provide deep Observability and Security insights, at an infinite scale, for less than half the cost. Coralogix's patent-based technology leverages ML and AI to proactively analyze data anomalies, highly complex environments, and multi-cloud challenges.
As part of the Account Management function within Coralogix, you will:
Drive the renewal/upsell/cross-sell processes among your EMEA accounts in collaboration with Customer Success. The main goal is to retain the customers, making sure they are happy from the platform and grow net dollar retention.
Help define operational processes, programs, systems, and activities to drive excellent renewal outcomes within your account list.
Maintain and report an accurate rolling forecast of short and long-term renewals.
Negotiate and execute renewal contracts that align to the customer and company goals, driving, among other things, net-dollar retention and logo retention.
Drive customer adoption/usage data, executive relationships, customer health, and other key data and trends, working with Customer Success to proactively address factors that would put a renewal at risk.
Accurately forecast pipeline and identify renewal opportunities at risk.
At least 5 years of Successful experience as a Solution Engineer, Customer Success Manager, or Account Management, preferably for a SaaS company or a company with a technical solution.
Native English speaker with strong written and verbal communication skills.
Strong project and time management skills.
Successful track record of developing strong relationships with internal organizations including customer success, sales (all levels), operations, legal, etc.
Excels in written, phone, and in-person communications.
Bachelor’s degree or equivalent.

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