Operations Training Manager
2 weeks ago
Learning and Development - Operational Manager page is loaded Learning and Development - Operational Manager
Learning & Development Operational Manager
As the L&D Operations Manager, you will drive a transformative initiative aimed at reshaping our current onboarding process for our casework teams, condensing the current 18-week timeline into a more efficient, impactful, and modular approach.
Contract: Fixed term contract 12 months
Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. O ur permanent hybrid policy sees us all working at least four days across a fortnight in the office.
This role demands exceptional digital acumen, outstanding project management capabilities, and adept stakeholder management skills. Your proactive approach and ability to take initiative will be essential as you evaluate existing processes and content, manage budgets, and strategically plan for the future of our skills academy with the implementation of a modern and effective onboarding curriculum.
Leading a cross-functional project team tasked with redefining and optimizing our onboarding process, driving efficiency and effectiveness.
Demonstrating exceptional project management skills to oversee all aspects of the project, including planning, execution, monitoring, and reporting.
Managing allocated budgets effectively, ensuring resources are utilised efficiently to support project objectives.
Directly supervising a team of learning and development specialists, providing guidance and support to ensure alignment with project goals.
Conducting a training needs analysis to gain insights into current processes
Redesigning all existing learning content into a modular, skills-based curriculum
Utilising high-level digital intelligence to identify innovative solutions and incorporate technology-driven enhancements into the onboarding process.
Actively engaging in stakeholder management, fostering positive relationships, and effectively communicating project updates and progress
Promoting inclusivity within the project team and across the organization, ensuring that diversity and equity are integral components of the onboarding redesign.
Proven experience in project management, preferably in a learning and development or HR context.
Exceptional stakeholder management skills, with the ability to effectively engage and influence senior leaders.
Strong digital intelligence, with a keen understanding of technology trends and their application to learning and development initiatives.
Experience within a learning and development function, with operational knowledge of L&D processes and practices.
Familiarity with Workday, particularly in the learning areas and journeys, would be advantageous.
Understanding of instructional design principles, with the ability to support the creation of digital learning content.
Why Financial Ombudsman Service?
We also offer an attractive, competitive salary and flexible benefits to suit our people. 25 days holiday entitlement, with the option to buy extra or sell days
~ Generous pension
~ Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
~ Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
~ Employee Assistance Programme
~ Extensive opportunities for personal and career development
~ Beautiful and bright London office looking over the Thames and near to mainline stations
~ Our employee led networks do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. Applications need to be submitted 23:49 Sunday 12th Many 2024
Successful candidates will be invited to interview with the Learning and Development Manager, and Head of Organisational Capability
We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.
We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level.
We are proud to be a Disability Confident Leader. This means that we will put disabled candidates entering under the scheme through to the next stage of the recruitment process should they meet the minimum criteria for a role. If you would like to speak to a member of our team about any reasonable adjustments you need, please email hrsupport@financial-ombudsman.Check out below channels to find out more about everyday life at the Financial Ombudsman Service – and don’t forget to follow us while you’re there
Financial Ombudsman Service
We’re an independent, not-for-profit organisation that sorts out disputes between financial businesses and their customers. The Financial Ombudsman Service is an equal opportunities employer. All applicants will be treated in a fair and equal manner and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.
We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints. We are proud to be a Disability Confident employer. You will need to demonstrate that you meet the minimum criteria in your CV in order to qualify for the Disability Confident scheme. #
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