Business Analyst

2 weeks ago

Taunton Somerset, United Kingdom Somerset NHS Foundation Trust Full time

Have you got a natural interest in how people work and the processes behind healthcare services? Are you looking to work in a new, vibrant, and passionate team that empowers, innovates and creates positive change? Do you enjoy seeing the impact of the work you do on your local community? Do you want to work in a organisation that celebrates the area you work in by caring for that community?

If this sounds like you, we'd keen to talk to you about becoming a Business Analyst within our digital service design and experience team.

Our Somerset NHS Foundation Trust Digital Service works closely with patients and colleagues to design, deliver and support transformational digital solutions that enhance the provision of healthcare across Somerset.

As one of our business analysts, you will need to engage with service users including, administrative, clinical, senior leadership, facilities - in fact you'll need to build relationships with all stakeholders. You'll be identifying, capturing, describing, mapping and tracking digital requirements across our service groups. You'll be able to draw on the expertise of the team's Service Designers and User Researchers to ensure both user and business needs are intrinsic to the design, implementation and continual improvement of digital services for health and care professionals and the general public.

Main duties of the job

The role is Monday to Friday and offers a hybrid model of work (subject to completion of an agreed site-based probation period), after which committing to at least one day a week in the Taunton or Yeovil offices. You will need to regularly travel to various offices and health care settings across Somerset.

Recently, in response to an increase in the demand for digital solutions, we have implemented a brand new Service Design and Experience team. The team works closely with a range of stakeholders to put people at the centre of digital design decisions, creating solutions that are inclusive and that work well for the people that will use them.

You will mainly focus on developing and managing business requirements and processes for applying/using technology to satisfy business needs.

As a business-facing role, you will be comfortable dealing with both back-office personnel and senior stakeholders across the Trust.

You will need to develop a good understanding of the functions of all the Service Groups and the interaction between these as you'll be working closely across all Technology Services teams to support the delivery of technology initiatives.

About us

Why chose us?

Kindness, Respect, Teamwork

Everyone, Every day

Somerset NHS Foundation Trust runs acute hospital services, community services, mental health and learning disability services and a quarter of Somerset's GP practices. It runs services from two acute hospitals - Musgrove Park Hospital in Taunton, Yeovil Hospital in Yeovil - services in the community and services from the 13 community hospitals in the county, a range of mental health and learning disability services and Symphony Healthcare Services runs a quarter of GP practices in the county.

Within our trust we are privileged to work with over 12,500 colleagues who deliver or support our patient services. From therapists to nurses, doctors, researchers, scientists, porters, cleaners, kitchen staff, accountants, those who teach, and the receptionists who welcome our patients, the contribution of all of our colleagues is invaluable.

And its these colleagues who care and support a population of 561,000 across Somerset. We believe that the broad range of services that we offer within one organisation put us in a better position to provide mental and physical health services for our population, helping people to enjoy healthier lives with improved equitable access to the specialist care and treatment they need, when they need it.

Job description

Job responsibilities

For more detail and an outline of the main responsibilities, please see job description attached.

Please note that the successful candidate will need to attend an interview at our Head Quarters in Taunton.

The role is Monday to Friday and offers a hybrid model of work (subject to completion of an agreed site-based probation period), after which committing to at least one day a week in the Taunton or Yeovil offices. You will need to regularly travel to various offices and health care settings across Somerset.

Person Specification

Qualifications and training

Essential


  • Educated to degree level or have a minimum of 3 years relevant NHS experience
  • Evidence of own continuing professional development

Desirable


  • Qualifications related to behavioural science, research or technology
  • Project Management qualifications/training (Prince2, Agile or similar)

Experience & Knowledge

Essential


  • Experience of process/workflow mapping and visualisation skills
  • Experience of working within a Digital Change Programme or similar environment

Desirable


  • Experience of working in a Business Analyst role
  • Knowledge of use of data and analytics to track and improve user experience
  • Experience of working within structured project management controls e.g. PRINCE2
  • Experience of working within Health and Social Care settings

Employer details

Employer name

Somerset NHS Foundation Trust

Address

County Hall

Taunton

TA1 4DY

Any attachments will be accessible after you click to apply.

184-RC6174737#J-18808-Ljbffr

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