Business Travel Manager

2 weeks ago

City of London Greater London, United Kingdom Travel Trade Recruitment Limited Full time

Are you a natural leader? Do you have experience managing a team, within the Corporate Travel Industry? Look no further

We are working with a leading TMC, who are looking for a Team Manager to join their growing team in London.

The role:

Ensure the team are logged into the phones and not on DND unnecessarily
Ensure good timekeeping across the team
Monitor and ensure emails are responded to and the team are using the email system correctly
Monitor admin queues throughout the day
Ensure agents are clearing their personal queues regularly
Communication - ensure that a flow of communication and information is maintained throughout the team and across all departments - Maintain a positive mindset and environment for the team
Work with new staff to ensure they understand our processes and giving guidance accordingly
Ensure the agents, new and established, understand the processes and policies for each client they are assigned to work on and train them accordingly
Address agent errors or productivity concerns
Staff training - If you deem any member of your team to require training on any aspect please consult with the Operations Manager and Training Manager
Assist with agent grievances
Disaster Recovery - Running of spectra's for disasters during office hours
Log and approve annual leave and sickness
Allocate shifts and ensure office days are set
Performance reviews and goal setting
Client queries & complaint
Escalate to Operations Manager/Account Manager/Head of Operations as required.Skills required:

Experience in managing a team
Knowledge of technology products, including Outlook, Word and Excel
Good working knowledge of native Sabre
Work independently as well as collaboratively within a team environment
Proven ability to work on multiple tasks and prioritise effectively while managing multiple projects
Good organisational skills and excellent customer service & communicative abilities are essential.
Ability to work well under pressure and keen attention to detail
Provide a high level of customer service and guidance to our client
Flexible approach and desire to think 'outside of the box' to provide innovative travel solutions in times of increased stress for our clientThe package:

A competitive industry salary on offer (dependant on experience)
Hybrid working (London) - 2/3 days in the office
25 days annual leave, plus bank holidays
Employee assistance plans.
Eye care
Death in service/life assurance.
Medical assistance.
Fast and easy GP Consultations
Programs to encourage physical fitness.
Fantastic savings and exclusive discountsInterested?

Please click APPLY of contact (url removed)#J-18808-Ljbffr

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