Claims Quality Assurance Officer

3 weeks ago


London, United Kingdom NatWest Group Full time

Quality Assurance Manager
Share this job to Facebook. Share this job to X/Twitter. Our mission is to help as many people as possible to get comfortable with their finances, and our vision is to bring tech revolution to the financial services industry. We’re looking for talented people to help us build simple, convenient, and delightful financial experiences tailored to our customers.
We’ll look to you to lead regulatory compliance and conduct insight, oversight and challenge
You’ll be providing expert support, advice, MI and escalation to leaders and the business on risk management
This is an opportunity to gain exposure as you own stakeholder relationships to make sure there’s an early understanding and buy-in of conduct risk appetite activity
As a Quality Assurance Manager, you’ll be supporting executives in making sure that the business strategy for the relevant business units is consistent with and supports an effective regulatory framework. You’ll also be supporting executives on regulatory engagement with the FCA in relation to relevant matters relating to customer franchises and business units.
Mitigating the risk of legal or regulatory sanctions, material financial loss and reputational harm
Providing critical analysis and independent challenge, on the function’s strategy, and approach to defining and measuring the conduct risk appetite
Interrogating and assessing function structures and providing strategic regulatory advice through a focus on customer outcomes and regulatory expectations
Providing technical advice on the interpretation of regulatory rules applicable to the function and their impact on the operating model To succeed in this role, you’ll need strong financial services experience, preferably in banking and regulated firms in the conduct risk environment. In addition, you’ll need broad technical knowledge of products, services and regulations relevant to Pensions / Financial Services. Knowledge and experience of providing regulatory and technical support and advice to senior management
A track record in effective senior stakeholder management, with relevant experience in a compliance or conduct risk related discipline
London: An exciting and unparalleled hub of opportunities
If you’re not quite ready to put forward an application, or this isn’t quite the right fit for you, why not join our Talent Community?



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